Eric Sylvia is a high-level professional, that works in Dell main office of which is in 2372. as a Product Manager since 2018. Eric has earned professional experience in more than 11 positions at various companies. Eric Sylvia went to the Allan Hancock College and received education there from 1999 to 2001. This person has these qualifications: Pragmatic Marketing. Austin, Texas is the area, where this professional was known to be situated. The professional's email address and phone number can be accessed through this website on demand.
Name variants:
Erik Sylvia,
Erick Sylvia,
Rick Sylvia,
Ricky Sylvia
Last updated May 12, 2024
Workplace
Colleagues
Work History
Product Manager
1 Dell Way, Round Rock, TX 78664
Product Manager for all Gaming Software for Alienware & Dell Gaming product lines
Work closely with a broad range of stakeholders to develop and execute products from ideation through laun...
Feb 2018 — Mar 2018
Product Support Manager
3000 east Cesar Chavez St, Austin, TX 78702
Aug 2015 — Aug 2017
Social Support Specialist
Austin, TX
Provide Technical Support to Enterprise customers using the Spredfast suite of Social Media Management tools
Collaborate across multiple departments with internal stakeholders to advocate ...
Apr 2013 — May 2015
Senior Support and Implementations Specialist
1135 west 6Th St SUITE 130, Austin, TX 78703
Facilitate merchant-side integration via remote access or in person as required
Monitor network uptime and respond to network alerts
Maintain up-to-date knowledge on all supported POS sys...
2012 — 2013
Game Master
Los Angeles, CA
Training and mentoring
Maintain ownership of numerous tickets via email and webform
Meet SLA
Adhere to quality and service standards in all customer interactions
Keep up-to-date on rapi...
Aug 2011 — Jan 2012
Tier 2 Technical Support Engineer
9601 Mcallister Fwy SUITE 610, San Antonio, TX 78216
Support Microsoft Forefront Online Protection for Exchange and Exchange Hosted Archive
Maintain ownership of multiple tickets while fielding Tier 1 and Tier 2 calls
Maintain SLA on all ti...
Feb 2011 — Jul 2011
Fulfillment Specialist
169 Lackawanna Ave SUITE 2B, Parsippany, NJ 07834
Handle all follow-up on Verizon Fulfillment issues for over 100 accounts
Manage, sort, and assign all incoming emails
Interface with clients, carrier, and end-users for any issues during ...
Feb 2010 — Aug 2010
Tier 3 Technician
400 Atlantic St, Stamford, CT 06901
Third level inbound technical support
Diagnose and assist customers with issues relating to Cable TV, Internet, and Digital phone services
Work in a high work-load environment while maint...
Jul 2009 — Feb 2010
Technical Support Representative
1 Blizzard Way, Irvine, CA
Tier one inbound support
First-contact and follow-up email support
Support all Blizzard products, a software catalog dating back over 15 years
Diagnose and troubleshoot a wide array of h...
Apr 2008 — Jun 2009
Technician
PC Hardware and Software repair - virus and spyware removal, registry and driver issues, software and communication conflicts
Diagnostics and estimates
Custom PC building
Network design ...
Jun 2005 — Mar 2008
Technical Support Representative
55 Glenlake Pkwy, Atlanta, GA 30328
Tier one inbound support
Support multiple applications, including those based on Microsoft Access, MS-DOS, and web-based software
Mentoring of newly hired technicians
Maintain top tier q...
Sep 2001 — Mar 2004
Education
1999 — 2001
Occupations
Executive
Produce Manager
IT Professional
Information Technology Specialist
Support Manager
Production Manager
IT Specialist
Managers
Skills
Technical Support
Troubleshooting
Management
Software Documentation
Account Management
Quality Assurance
Customer Support
Customer Satisfaction
Salesforce.com
Training
Customer Service
Marketing
Computer Hardware
Customer Experience
Testing
Project Management
Time Management
Technical Staff Management
Team Leadership
Strategic Partnerships
Team Building
Problem Solving
Pos
Operating Systems
Analytics
Social Media
Metric Management
Salesforce.com Administration
Sales
Online Marketing
Software Installation
Social Media Marketing
Os X
Google Analytics
Microsoft Exchange
Competitive Analysis
Windows
Call Centers
Product Management
Social Media Measurement
Cross Functional Team Leadership
Product Marketing
Linux
Access
E Commerce
Sales Management
Product Development
Strategic Planning
FAQs about Eric Sylvia
What's the main profession of Eric Sylvia?
This professional's job is Information Technology And Services
What are the profession of This professional?
These person's professions are Executive and Produce Manager
Where does Eric Sylvia currently live?
The professional currently lives in Austin, Texas.
Where did Eric Sylvia work?
This person worked at Dell, Get Smart Content.
What education does Eric Sylvia have?
Eric studied at the Allan Hancock College from 1999 to 2001.
What are the certifications of Eric Sylvia?
This expert received the following certifications: Pragmatic Marketing.
What languages does Eric Sylvia speak?
Eric Sylvia speaks English.
What are the skills of Eric Sylvia?
This person has such skills as Technical Support, Troubleshooting, Management, Software Documentation, Account Management, Quality Assurance, Customer Support, and Customer Satisfaction.