Eric Brunson is a eficient professional, working in Citi main office of which is in 4. as a Social Automation Analyst, Digital Customer Experience since 2018. Eric Brunson gained professional experience in more than seven positions at different companies. Eric Brunson went to the Grand Canyon University and got education from 2007 to 2016. North Wales, Pennsylvania is the area, where this person was known to live. This expert's email address and phone are accessed through SoftwareOfficial by request.
Name variants:
Erik Brunson,
Erick Brunson,
Rick Brunson,
Ricky Brunson
Last updated May 12, 2024
Contact Information
Last Update
Jul 8, 2022
Email
er**@ymail.com, er**@intuit.com
Location
North Wales, PA
Company
Citi
Workplace
Social Automation Analyst, Digital Customer Experience
Work History
Social Automation Analyst, Digital Customer Experience
388 Greenwich St, New York, NY 10013
Analyze transcripts and use technology tools to review the success of social interactions and client conversations. Understand key drivers to successful interactions and outcomes.
Serve as...
from Oct 2018
Sabre Hospitality Solutions Contact Center Manager
3150 Sabre Dr, Southlake, TX 76051
Managing and Leading Call Center Supervisors, and Quality & Training teams in a fast paced 24/7 contact center environment.
Lead the call center to maximum profitability with highest quali...
from Sep 1, 2016
Contact Center Senior Operations Analyst
2700 Coast Ave, Mountain View, CA 94043
Enable the contact centers to execute their operations plans
Assist the business in achieving service levels and/or understand why service levels cannot be met
Analyze what's happening to...
Sep 2015 — Sep 2016
Manager Operations Workforce Planning
1790 Kirby Pkwy, Memphis, TN 38138
Managed daily activities of Workforce Management and Reporting team, with responsibility for making recommendations based on KPI results to improve efficiencies for Sales floor in regards to...
Jan 2014 — Sep 2015
Director Customer Contact Center Operations Workforce Management
New Braunfels, TX
Led staffing, scheduling, shrink management and daily operations for 800+ seat call center for The Scooter Store, producing $450M in annual revenue. Managed 21 direct reports, in addition to...
Aug 2009 — Mar 2013
Elementary Education Generalist Teacher
Coordinating daily educational activities for all inclusive classroom setting.
Writing Lesson plans and teaching/executing daily educational activities.
Motivating students to learn and t...
Feb 2007 — May 2009
Education
2007 — 2016
2001 — 2004
1994 — 1996
Occupations
Executive
Manager
Analyst
Sales Specialist
Supplier
Partner
Produce Manager
Health Specialist
Supervisors
Engineer
Customer Service
Client Service Officer
Sport Trainer
Sports Trainer
Operations Manager
Analysts
Services Professional
Sales Representative
Chief Executive
Production Manager
Sports Trainers
Skills
Team Building
Training
Call Centers
Leadership
Team Leadership
Management
Workforce Management
Process Improvement
Customer Service
Call Center
Coaching
Customer Satisfaction
Sales Operations
Account Management
Analysis
Strategic Planning
Time Management
Employee Training
Sales
Leadership Development
Team Management
Operations Management
Customer Retention
Sales Process
Sales Management
Crm
Business Strategy
Performance Management
Great Motivator
Forecasting
Call Center Development
Cross Functional Team Leadership
Healthcare
Selling
Hiring
Direct Sales
Cold Calling
Customer Experience
Recruiting
Data Analysis
Quality Assurance
Strategy
Microsoft Office
Business Process Improvement
New Business Development
Business Development
Contact Centers
Customer Relationship Management
FAQs about Eric Brunson
What is the main profession of Eric Brunson?
The expert is a Contact Center Workforce Management Manager.
What are the main profession of This expert?
These person's professions are Executive and Manager
Where is Eric Brunson currently located?
The expert is currently located in North Wales, Pennsylvania.
What is the expert's email?
The professional's email is er**@ymail.com and er**@intuit.com.
How many companies did Eric Brunson work at?
The professional worked at seven jobs.
Where has Eric Brunson studied?
Eric studied at the Grand Canyon University from 2007 to 2016.
What is the industry that Eric Brunson worked in?
Eric works in Consumer Services industry.
Are there any professional skills Eric Brunson has?
Eric Brunson has such skills as Team Building, Training, Call Centers, Leadership, Team Leadership, Management, Workforce Management, Process Improvement, Customer Service, and Call Center.