Emma Jacobson is a qualified professional, who works in Black Milk Clothing on the position of Global Customer Experience Manager since 2016. This expert gained professional experience in more than 16 positions at different companies. Emma Jacobson went to the College of Tourism & Hospitality (Cotah) Brisbane and received education from 2016 to 2017. Salt Lake City, Utah is the city, where this professional was lastly known to live. Emma's email address and phone number are accessed through this website on demand.
Name variants:
Emmah Jacobson,
Em Jacobson,
Emm Jacobson,
Emmy Jacobson,
Emmie Jacobson
Last updated May 12, 2024
Contact Information
Last Update
Jul 4, 2022
Email
em**@blackmilkclothing.com
Location
Salt Lake City, UT
Company
Black Milk Clothing
Workplace
Global Customer Experience Manager
Work History
Global Customer Experience Manager
● Developing and leading the Customer Experience strategy across all platforms, including Social Media, Live Chat and email based support ● Leading, inspiring, managing and training a team l...
Jan 2016 — Sep 2017
Team Manager
Mentoring/coaching staff one on one using internal “Customer Experience” Framework to ensure all team members are meeting performance benchmarks and providing support and assistance to help...
Mar 2015 — Jan 2016
Senior Consultant
Coaching and developing staff to improve work quality, customer service and quantity by guiding them with setting goals and following up on these
Being a referral point for all staff q...
Feb 2014 — Mar 2015
Claims Implementation Manager - Jakarta
Responsibilities included but were not limited to:
Setting up the Retail Claims Operations function including recruitment and organisational design
Contributing to the design and driving ...
Oct 2013 — Jan 2014
Claims Consultant
Responsibilities included but were not limited to:
Managing household claims from lodgement to finalisation
Procurement of goods from preferred suppliers
Inbound and Outbound customer co...
Nov 2012 — Oct 2013
Drama and Music Instructor
Responsibilities included but were not limited to:
Teaching drama & music classes to children aged 5 – 16
Directing camp productions of popular musicals
Coordinating rehearsal schedules ...
Jun 2012 — Aug 2012
Front Desk Clerk
Responsibilities included but were not limited to:
Efficient processing of guests check in, check out and enquiries
Operation of switchboard
Booking tours and transfers for guests
Cash ...
Oct 2011 — Jun 2012
Senior Tester
Responsibilities included but were not limited to:
Providing leadership and direction for User Acceptance Testing activities in consultation with Project Managers & Business Analysts
Iden...
Jul 2008 — Jul 2010
Teleclaims Consultant
Responsibilities included but were not limited to:
Lodging claims with clients for recent accidents/incidents.
Building rapport with clients
Working in a team
Answering general Insuranc...
Jan 2006 — Jan 2007
Retail Sales Assistant
Responsibilities included but were not limited to:
Customer service.
Register operation and Cash Handling.
Meeting and exceeding sales targets
Fielding customer enquiries both face-to-f...
Dec 2003 — Jan 2006
Youth Worker
Responsibilities included but were not limited to:
Assisting students with class work.
Driving students to and from various appointments using a work vehicle.
Working in a multi-discipli...
May 2005 — Aug 2005
Crew Member
110 north Carpenter St, Chicago, IL 60607
Responsibilities included but were not limited to:
Preparing food to strict quality standards in a timely manner whilst reducing wastage
Serving customers efficiently whilst maintaining f...
Feb 2002 — Nov 2003
Education
2012 — 2013
1999 — 2003
Occupations
Executive
Manager
Operations Manager
Skills
Business Analysis
System Testing
User Acceptance Testing
Test Planning
Regression Testing
Test Management
Requirements Gathering
Requirements Analysis
Requirements Management
Claims Management
Claims Handling
Job Coaching
Front Office
Retail Sales
Team Leadership
Team Management
Guidewire
Business Process Improvement
Business Process Mapping
Social Media
Defect Tracking
Defect Life Cycle
Business Process
Testing
Analysis
Business Requirements
Training
Insurance
Stakeholder Management
Process Improvement
Change Management
Management
Risk Management
General Insurance
Leadership
Customer Service