Eduardo Angeles
Customer Experience Operations Supervisor
Eduardo Angeles is a qualified professional, who works in Percepta ~ Creating Customer Loyalty For 15 Years! main office of which is in 176. on the position of Customer Experience Operations Supervisor from 2019. Eduardo gained professional experience in more than nine positions at different companies. Eduardo Angeles went to the Tecnológico De Monterrey and received education from 1993 to 1999. This expert has such professional qualifications as Lighting Designer and Certified Associate In Project Management (Capm). Houston, Texas is the city, where this professional was known to live. Eduardo Angeles's e-mail and phone are accessed through this website on demand.
Name variants:
Eduardo Angeles
Last updated May 08, 2024
Contact Information
Last Update
Jul 3, 2022
Email
ed**@ocwen.com, le**@hotmail.com, ea**@gmail.com
Location
Houston, TX
Workplace
Customer Experience Operations Supervisor
Dearborn, MI
Industry
Outsourcing/Offshoring
Colleagues
Work History
Customer Experience Operations Supervisor
290 Town Center Dr SUITE 610, Dearborn, MI 48126
Responsable for the supervision of the Customer Experience teams, providing support for operational initiatives.
Monitor and maintain service levels to ensure schedule adherence, call flow...
from Apr 2019
Travel Counselor
5851 San Felipe St, Houston, TX 77057
Working with leads with a methological follow up to achieve high sale closing. Lead sources: inbound calls and company website.
Other daily duties: Customer service post sale, lead generat...
Oct 2016 — Jan 2019
Customer Care and Collections Supervisor
1661 Worthington Rd SUITE 100, West Palm Beach, FL 33409
Provide optimal customer service as a Customer Care & Collections Supervisor by:
Addressing Mortgage Inquiries
Resolving Early Delinquency & Escalated Customer Calls
Applying Product & S...
Dec 2011 — Jul 2015
Operations and Account Manager
Led operations by developing Telesales campaign in U.S. – directing 25 agents and 2 team leaders. I supported employee development by:
Overseeing Hiring Process & Training
Setting Up Oper...
Jan 2010 — Dec 2010
Operations Manager - One Contact
As Operations Manager I ensured contract requirements were met and enhanced campaign operations by:
Monitoring Staff of 80 to 120
Resolving Escalations Based On ITIL Standards.
Deliverin...
Jun 2008 — Dec 2009
Call Center Manager
I improved and developed KPI's for in-house contact center, and supervised account management, order processing, communications and quality assurance operations. I also managed accounts by:...
Mar 2005 — Aug 2006
Education
Occupations
Executive
Director of Operations
Sport Trainer
Sports Trainer
Sales Specialist
Travel Counselor
Engineer
Customer Service
Client Service Officer
Operations Manager
Sports Trainers
Travel Agent
Skills
Call Centers
Management
Contact Centers
Sales
Team Leadership
Leadership
Customer Service
Training
Operations Management
Call Center
Recruiting
Human Resources
Account Management
Avaya
Telecommunications
Budgets
Salesforce.com
Customer Relations
Project Management
Quality Assurance
Forecasting
Cisco Unified Contact Center Enterprise
Avaya Pbx
Workforce Management
Key Performance Indicators
Staff Supervision
Employee Training
Quality Control
Sales Forecasting
Budget Management
Compliance Regulations
Report Preparation
Product Knowledge
Processes Improvement
Database Management
English
Spanish
Itil
Finance
Lighting Design
Mortgage Servicing
Accredited Cruise Counselor
Channel Account Management
Problem Solving
Offshore Operations
Automotive
Case Management
Program Management
Coaching
Automotive Repair
FAQs about Eduardo Angeles
What's the main profession of Eduardo Angeles?
The expert is a Customer Experience Operations Supervisor.
What jobs is Eduardo Angeles a professional at?
Eduardo is a professional Executive and Director of Operations jobs.
Where is Eduardo Angeles currently located?
Eduardo Angeles is currently located in Houston, Texas.
What is Eduardo Angeles's email?
Eduardo Angeles's email is ed**@ocwen.com and le**@hotmail.com.
Where did Eduardo Angeles work?
Eduardo worked at Percepta ~ Creating Customer Loyalty For 15 Years!, Vacations To Go.
Where has Eduardo Angeles studied?
Eduardo studied at the Tecnológico De Monterrey from 1993 to 1999.
What are the certifications of Eduardo Angeles?
The professional received the following certifications: Lighting Designer and Certified Associate In Project Management (Capm).
What languages does Eduardo Angeles speak?
Eduardo Angeles speaks English and Spanish.