Eddie D Henderson is a highly qualified professional, working in SAIC main office of which is in 85. as a Service Desk Task Lead from 2010. This person has earned professional experience in more than 18 positions at different companies. Eddie D Henderson went to the Wilmington University and was studying there from 2010 to 2011. Columbia, Maryland is the city, where the professional was lastly known to settle. Eddie D Henderson's phone number and email are easily accessed through this website on demand.
Name variants:
Edgar Henderson,
Edmund Henderson,
Edison Henderson,
Edward Henderson,
Edwin Henderson,
Edmunda Henderson,
Edna Henderson,
Edwina Henderson
Last updated May 09, 2024
Contact Information
Last Update
Jun 24, 2022
Email
ed**@msn.com, ed**@msn.com, ed**@deloitte.com
Location
Columbia, MD
Company
SAIC, Inc
Workplace
Service Desk Task Lead
Work History
Operations Manager
Direct report to COO that provides oversite on the day to day activities related to providing an optimized and efficient running IT Infrastrucutre. Architects ITIL-based service support impl...
from Jul 2010
Sr. Triage Manager
Coordinated the management efforts in providing a single escalation point for multiple issues effecting IT related project, program, and policy initiatives to minimize or dissolve significa...
Sep 2009 — Nov 2009
Technical Support Operations Lead
Retained as a key employee to manage the day to day activities in executing and delivering IT support services projects, & solutions that integrate people, processes, & technology to...
May 2009 — Sep 2009
Helpdesk Operations Manager
Helped guide Corporate and Information technology alignment for business processing and strategic partnering of sourced services for the Federal Aviation Administration. In addition focused ...
Feb 2005 — May 2009
Operations Manager/ Sr. Analyst
Washington, DC
Jul 2004 — Sep 2009
Sr. Computer Systems Analyst
Supported 3000+ (FAA) desktop & laptop users, 40+ applications, & over 400 printers.
Performed XP Migration, User Standardization, and Notes 6.5 upgrade for 2800 users.
Successfu...
Jul 2004 — Feb 2005
Financial Services Represented
Member of the regions financial advisors program that was Series 6,
63, Life, Health, and Property & Casualty licensed to perform full
financial planning process for small businesses, ...
Jan 1999 — Dec 2000
Regional Field Service Technician
Regional support tech - managed fax, printer and training support services for a client base of approx. 300 in the Washington, DC metropolitan region.
Performed third party service, support...
Sep 1996 — Dec 1998
Petty Officer
Served in various capacities as a member of the flight deck team while serving on active and reserve duty.
- Main roles were that of a flight deck director, tractor driver, shipboard firefig...
Sep 1988 — Sep 1996
Education
2010 — 2011
2006 — 2006
2006 — 2006
2004 — 2005
2000 — 2003
Occupations
Executive
Operations Manager
Director of Operations
Chief Operating Officer
IT Professional
Information Technology Specialist
Treasurer
General and Operations Manager
Chief Executive
IT Specialist
Financial Officer
Financial Manager
Skills
Quality Management
Memory
Delaware
Outlining
Service Desk
Location
Iso
Us Navy
Cost
Students
Veritas
Agile Methodologies
Instruction
Mentoring
Performance Metrics
Streams
Support Teams
Wise
Blast
Service Level Management
Live Meeting
Secret
Requirements Gathering
Organizational Needs Analysis
Design
Data Transformation
Csi
Inventory Management
First Call
Mature
Sms
Aid
Gap
Powerpoint
Technology
Requirements Analysis
Process Efficiencies
Human Resources
Qualification
Swimming
Hdi
System
Iso 9000
Proposal Generation
Strategies
Consolidation
Risk Management
Daily Reports
Deloitte
Bmc Remedy
Policy
Sla
Modifying
Talented
Documentation
Project Management
Pmp
Process Engineering
Capital
Tactical Planning
Hardware
Information Technology
Radia
Organizational Capability
C
Coordination
Business Development
Communication
Modeling
Negotiation
Resource Management
Active
Marketing
Change Management
Sow
Business Case
Continuous Process Improvement
Information Gathering
Facilities Management
Project Support
Services
Cloud Computing
Diagramming
Project Delivery
Responsibility
Project Teams
Six Sigma
Ticketing
Obtain
Google Groups
Collaborating
Itil
Global Change
Schemes
Vendor Management
Credentials
Concurrent
Technical Writing
Compliance
Microsoft Word
Proposal Writing
Pharmaceutics
Public Trust
Automated Processes
Interest Rates
Optimizer
Advocate
Castle
Risk
Templates
Deployments
Population
Omni
Help Desk Support
Sound
Infrastructure
Overseeing
Territories
Oracle Database
Fiscal Policy
Finance
Articulating
Cycles
Infopath
Class Instruction
Driving
Operational Efficiency
Sme
Vetting
Data Conversion
Coaching
Pc
Drs
Coop
Ecollege
Calls
Funding
Corporate Actions
Sapphire
Engaging
Crm
Metrics
Hiring
Auditing
Use Case
Sharepoint
Avg
Linux
Workflow
Change Initiatives
Data Center
Daily Operations
Outages
Guidance
Networking
Entry
Customer Satisfaction
Project Leadership
Validation
Engineering
Reports
Life Insurance
Operations Management
Managed Services
Testing
Asset Management
Offshore
Instructors
Altiris
Disaster Recovery
External Clients
Solution
Conferences
Product Development
Research
System Monitoring
National Service
Service Delivery
Campaigns
Written
Print
Promoting
General Practitioner
Advertising Agency
Dameware
Sap
Instrumental
Cisco Call Manager
Management System
Deltek
Configurations
Notices
Stress Testing
Web Development
Solutions
Quality Assurance
Restoration
Maturity
Triage
Risk Assessment
Itsmf
Inception
Timelines
Project Planning
Newsletters
Metric
Dashboard
Mechanism
Re Engineering
Servers
Presentations
Technical Solutions
Peregrine
Retention Strategies
Roadmap
Capability Maturity Model Integration
Rapport
Cisco Technologies
Portals
Process Modeling
Heat
Lotus Notes
Refresh
Tactical Operations
Process Improvement
Consolidate
Product Design
Seamless
Pmi
It Operations
Network Communications
Mil
Frontrange
Internal Controls
Asset
Libraries
Cmmi
Budgets
Culture
Data Encryption Standard
Supplier Management
Isaca
Optimization
Service Improvement
Mergers and Acquisitions
Architecture
Evaluation
Lotus
Bridge
Coordinated
Securities
Sec
Windows Server
Service Design
Waterfall
Requirements Management
Citrix
Restore
Checkpoint
Vendors
Cobit
Continuity Management
Trend Analysis
Incident Management
Translation
Concept of Operations
Safeboot
Cross Functional Team Leadership
Critical Success Factors
Business Requirements
Windows Xp
Organizational Structure
Detection
Merrill Lynch
Revenue
Msn
Feasibility Studies
Security
Continuous Improvement
Key Performance Indicators
Scenario
Integration
Sop
It Strategy
Aviation
Defense
Face To Face
Supplier Evaluation
Faa
Scorecard
Service Operations
Escalation
Relationship Management
Healthcare
Iso 9001
Strategy
Microsoft Office
Technical Teams
Encryption
Microsoft Excel
Trending
Solaris
Streamline
Service Providers
Stakeholders
Transition Management
Shares
Call Centers
Problem Management
Analysis
Process Simulation
Business Continuity Planning
Project Charter
Change Control Board
Visionary
Raising
Gap Analysis
Imac
The Environment
Applications
Accountability
Managerial Finance
Itil Process
Business Analysis
Workshops
Suite
Author
Dell Computers
Html
Service Quality
Sows
Microsoft Project
Training Delivery
Project
Governance
Pert
Contractual Agreements
Unix
Apache Storm
Internal Audit
Contract Management
Working With Clients
Portfolio
Private Clients
Irs
Operational Planning
Navy
Reviews
Service Desk Management
Iso 20000
Patient Outcomes
Service Integration
Business Objects
Program Management
Platforms
It Service Delivery
Controlling
Balanced Scorecard
Foundations
Conceptual Modeling
Wireless
Delivery
Unified Communications
Gaps
Go To Guy
Team Building
Consulting
Blades
Shared Services
Insurance
Windows
Ato
Change Control
Incident Handling
Coatings
Return on Investment
Oversight
Data Mapping
Facilitation
Offerings
Assessment
Process Implementation
Perspectives
Epo
Management
It Governance
Reality
Human Capital
Contractors
Technical Operations
Data Backup
Technology Solutions
Resource Allocation
It Service Management
Clearing
Service Delivery Management
Data Storage
Leadership
Sdlc
Paperless
Group Projects
Execution
Detailed Work
Portfolio Management
Milling
Business Services
Team Leadership
Organizational Restructuring
Agreement
Management Consulting
Piloting
Itil Implementation
Training
Forensic Analysis
Microsoft Publisher
Point of Contact
Enterprise Software
Printers
Order Fulfillment
Root Cause
Reporting
Field Service
Incident
It Management
Systems Design
Process Maturity
Reserves
Tanks
Lync
Strategic Roadmaps
Vendor Relations
Configuration Management
Schedules
Business Operations
Strategic Planning
Cost Savings
Requirements Workshops
Operations
Blackberry
Checks
Social Influence
Business Intelligence
Technical Support
Service Management
Business Process Improvement
Measurements
Software Development Life Cycle
Process Management
Data Migration
Corporate Office
Dod
Nasd Series 6
Laptops
Raci
Cohabitation
Snag It
Banking
Conflicts
Business Units
Cab
Executive Management
Pps
Veterinary Medicine
System Development
Apa
Microsoft Exchange
Administering
Electronics
Prevention
Government
Virtual Training
Visio
Software
Financial Services
Mac
Satellite
Frame
Work Instructions
Foundations Certified
Business Continuity
Test Cases
Pdca
Business Process
Matrices
Change Process
Onboarding
Application Support
Contract Requirements
Scanners
Process Design
Knowledge Management
Global Teams
Meetings
Mis
Abstraction
Customer Base
Diagrams
Emea
New Mexico
Coordinate
Pdf
Service Desk Management
Service Delivery
ITIL
Project Management
Project Control
Customer Management
Metrics
Service Level Management
Request Fullfillment
SDLC
PDLC
Capacity Management
FAQs about Eddie D Henderson
What is the main profession of Eddie D Henderson?
This professional's job is Service Desk Task Lead
What jobs is Eddie proficient at at?
Eddie is proficient at Executive and Operations Manager jobs.
Where does Eddie D Henderson live?
The professional currently lives in Columbia, Maryland.
Does Eddie D Henderson have the email address?
ed**@msn.com and ed**@msn.com is Eddie D Henderson's email address.
How many companies did Eddie D Henderson work at?
Eddie D Henderson worked at 18 jobs.
Does Eddie D Henderson have personal website or blog?
The expert`s website is http://www.potomacalum.com/index.htm, http://lladner.com/, and http://www.pmi-dvc.org/.
Where has Eddie D Henderson studied?
Eddie studied at the Wilmington University from 2010 to 2011.
What are the skills of Eddie D Henderson?
Eddie has the following skills:.