Duc Nguyen is a skilled professional, working in Willbros U.S. Holdings, Inc as a Sr. IT Helpdesk Technician from 2011. This person has earned professional experience in more than three positions at different companies. Duc Nguyen went to the University of Houston-Downtown and got education from 2010 to 2012. Houston, Texas is the area, where the professional was known to live. This expert's email address and phone can be accessed through SoftwareOfficial on demand.
Name variants:
Duc Nguyen
Last updated May 09, 2024
Contact Information
Last Update
Jul 4, 2022
Email
du**@willbros.com, xd**@gmail.com
Location
Houston, TX
Company
Workplace
Sr. IT Helpdesk Technician
Houston, TX
Industry
Oil & Energy, Engineering Services
Colleagues
Work History
Sr. IT Helpdesk Technician
Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using availabl...
from Aug 2011
Technical Account Manager
Lead the customer support team for software products. Managing the activities of a software support team and oversee overall team performance. Resolve escalated issues. Monitor the software ...
Feb 2010 — Aug 2011
Chat Tech/Sales Admin
Assisted with customers with any pre-sales, technical support, billing issues. Maintained internal tools for managing ticket structure, billing, support, and sales questions. Utilized Gato...
Oct 2004 — Nov 2008
Education
2010 — 2012
2005 — 2009
Occupations
Executive
Manager
Technician
Security
Communication Manager
IT Professional
Computer Network Professional
Health Specialist
Technicians
Information Technology Specialist
Accountant
Account Manager
Operations Manager
Technical Specialist
Technical Support Specialists
Public Relations Manager
Network Administrator
IT Specialist
Skills
Troubleshooting
Active Directory
Technical Support
Networking
Windows Server
Software Installation
Hardware
Microsoft Exchange
System Administration
Symantec Altiris
Software Documentation
Help Desk Support
Computer Hardware
Blackberry Enterprise Server
Citrix
Windows 7
Microsoft Exchange 2010
Cisco Call Manager
Mobileiron
Windows Imaging
Microsoft Server 2008 R2
Microsoft Server 2012
Microsoft Lync