Doug Albey is a skilled expert, that works in Fourth Mountain Real Estate as a Realtor since 2017. Doug gained professional experience in more than 14 positions at various companies. Doug Albey went to the Devry Institute of Technology and got education there from 1982 to 1984. Buford, Georgia is the area, where this professional was known to settle. This expert's phone and email can be easily accessed through SoftwareOfficial by request.
Name variants:
Douglas Albey
Last updated May 03, 2024
Contact Information
Last Update
Jul 9, 2022
Email
da**@vericenter.com
Location
Buford, GA
Company
Fourth Mountain Real Estate
Workplace
Realtor
Work History
Service Delivery Manager
3080 Northwoods Cir, Norcross, GA 30071
Monitored and managed performances of services delivered to our USAN customers as agreed in relevant SLAs and contracts and ensures that the service levels are achieved and customer satisfa...
Sep 2013 — Dec 2014
It Service Manager
Managed Service Desk staff in-house and onsite Service Engineers to ensure that end users are receiving the appropriate assistance
Managed all procedures related to identification, priorit...
Jul 2012 — May 2013
Service Delivery Analyst Ii
Provided effective programs and process that enhance quality customer relationship with uniform procedures for delivery of service
Developed data gathering process and reporting methods
P...
Feb 2011 — Jun 2012
Appsite Hosting Specialist
Provide customer escalation and billing support of Appsite Hosting customer base.
Work with sales on customer contracts and sales related questions.
Assisted finance with posting of custo...
Apr 2004 — Feb 2011
Customer Care Supervisor
Managed Staffing models and set staff schedules based on call volume and project rollouts.
Hired and found replacement staff.
Created Disaster Recovery Plan for outages of power, phone, n...
Apr 2001 — Apr 2004
Help Desk Manager
Implemented call tracking system using Remedy to monitor and report on Help Desk calls and Field Technicians.
Created standard operating procedures for Help Desk Agents as well as Field Te...
Oct 2000 — Apr 2001
Help Desk Manager
Provided project management for various projects including product rollouts, software upgrades.
Created/Updated High Impact Training manual (HIT) to cover the top ten problems logged by th...
Jan 2000 — Sep 2000
Help Desk Manager and Quality Manager
Help Desk Quality Manager 1/98 – 12/99 Project Manager and Management Representative of ISO 9002 certification. Responsibilities included management /training of 133 Help Desk Agents, coordi...
Jun 1997 — Dec 1999
Help Desk Manager
Managed a Break/Fix Help Desk with nine technical representatives dealing with problem calls with IBM, Compaq, HP and NEC products as well as Windows and Novell trouble calls. While at Bethc...
Oct 1993 — Jun 1997
Technical Support Specialist
Supported customer with technical problems involving printer software and hardware compatibility issues as well as hardware issues.
Jan 1993 — Oct 1993
Education
1982 — 1984
Occupations
Real Estate Broker
Licensed Real Estate Broker
IT Professional
Information Technology Specialist
Property Manager
Real Estate Manager
IT Specialist
Skills
Itilv3 Certified Professional For Service Management
Six Sigma Trained Project Manager
Itil
Service Management
Data Center
Disaster Recovery
It Service Management
Six Sigma
Technical Support
Business Process
Computer Hardware
Service Delivery
Program Management
Crm
Project Management
Networking
Management
Service Desk
Call Centers
Help Desk Support
Hardware
Managed Services
It Operations
It Management
FAQs about Doug Albey
What is the main profession of Doug Albey?
The expert is a Realtor.
What are the profession of Doug Albey?
These person's professions are Real Estate Broker and Licensed Real Estate Broker
Where does Doug Albey live?
Buford, Georgia is the place where Doug Albey currently lives
Does Doug Albey have the email address?
da**@vericenter.com is Doug's email address.
How many companies did Doug Albey work at?
Doug Albey worked at 14 jobs.
What education does Doug Albey have?
Doug studied at the Devry Institute of Technology from 1982 to 1984.
What is professional industry that Doug Albey is connected to?
Doug Albey works in Information Technology And Services industry.
What are the skills of Doug Albey?
Doug has such skills as Itilv3 Certified Professional For Service Management, Six Sigma Trained Project Manager, Itil, Service Management, Data Center, and Disaster Recovery.