Donna Wilson is a skilled expert, working in First Merchants Corporation main office of which is in 831. as a Assistant To Vice President and Call Center Director since 2019. This person has earned professional experience in more than 18 positions at different companies. Donna Wilson went to the Indiana Institute of Technology and got education from 2007 to 2008. Indianapolis, Indiana is the city, where this expert was known to live. The professional's contacts are easily accessed through this website on demand.
Name variants:
Donna Wilson
Last updated May 07, 2024
Contact Information
Last Update
Feb 4, 2016
Email
do**@gmail.com
Location
Indianapolis, IN
Company
Workplace
Assistant To Vice President and Call Center Director
Muncie, IN
Industry
Financial Services, National Commercial Bank, National Commercial Banks, National Commercial Banks Insurance Agency, Holding Companies (Bank), Offices of Bank Holding Companies
Colleagues
Work History
Assistant To Vice President and Call Center Director
200 east Jackson St, Muncie, IN 47305
from Oct 2019
Director of Partner Performance
907 Pleasant Valley Ave SUITE 3, Mount Laurel, NJ 08054
Manage the servicing call center expansion project (Site build out in Eugene, Oregon of 178 employees)
Ensure a positive partnership with vendor call center leadership team
Manage the per...
Jun 2016 — Aug 2018
Regional Collections Manager
Build and manage inbound call unit, Bullpen and Quality & Development teams (4 Frontline Managers)
Train and assess new hires’ collections skills sets
Audit daily/ weekly/ monthly busines...
Aug 2014 — Jun 2016
Manager of Quality Assurance
2002 Wellesley Blvd, Indianapolis, IN 46219
Manage a decentralize Quality Assurance team in a student loan, government and medical debt collections environment
Assist with driving productivity and collections results for over $7B of...
Aug 2013 — Aug 2014
Vice President and Senior Asset Manager
Oversee a distressed asset portfolio of $90M
Manage a decentralized team of asset managers to craft various workout options for small businesses with Government/SBA guaranteed loans
Negot...
Sep 2009 — Jul 2013
Vice President/ Sr. Asset Manager
Manage a decentralized team of asset managers to craft various workout options for small businesses with partially Government/SBA secured loans and all related accounts. Work with business o...
from Sep 2009
Vice President and Director of Quality
Oversee the Quality Assurance and Bilingual servicing function of two (2) separate Consumer/ Mortgage Originations channels
Partner with operation managers to ensure sufficient risk contro...
2006 — 2009
VP & Director of Quality
Solstice Capital and Bilingual Services)
Oversee the Quality Assurance and Bilingual servicing function of two (2) separate Consumer/ Mortgage Originations channels
Partner with operation ma...
Jul 2000 — May 2009
Bankruptcy Paralegal
Review and process bankruptcy clients' applications and petitions (bankruptcy schedules)
Assist attorneys with client interviewing and court appearances
Prepare and respond to motions and co...
Mar 1997 — Jul 2000
Director & VP of Quality
•Oversee the Quality Assurance and Bilingual servicing function of two (2) separate Consumer/ Mortgage Originations channels
•Partner with operation managers to ensure sufficient risk contro...
Nov 1989 — May 2009
QAC Manager - Collections
•Manage three (3) Collections Quality Assurance units in the United States and, two (2) units in India
•Audit collections department processes and procedures
•Review and investigate Attorne...
Nov 1989 — May 2009
Account Executive (Branch Operations)
Develop new business relationships by contacting and providing promotional material to potential customers
Review loan applications to ensure appropriate information has been obtained; Deter...
Nov 1989 — Aug 1996
Legal Specialist (Collections)
Review accounts for pre-legal action
Prepare and send legal advice forms to attorneys for civil suit
Interface daily with contracted attorneys (Authorize execution on liens, Offer settlement...
Nov 1989 — Aug 1996
Education
Occupations
Executive
Vice President
Real Estate Broker
Property Manager
Managers
Accountant
Finance and Accounting Specialist
Managing Partner
Chief Executive
Real Estate Manager
Accounting Bookkeeper
Bookkeeper
Partner
Skills
Credit
Accounts Receivable
Loans
Risk Management
Mortgage Lending
Loss Mitigation
Customer Service
Leadership
Banking
Loan Servicing
Training
Underwriting
Process Improvement
Coaching
Sales
Operations Management
Negotiation
Finance
FAQs about Donna Wilson
What is the profession of Donna Wilson?
This professional's job is Assistant To Vice President and Call Center Director
What jobs is Donna proficient at at?
Donna is proficient at Executive and Vice President jobs.
Where does Donna Wilson live?
Donna Wilson lives in Indianapolis, Indiana.
Does Donna Wilson have the email address?
do**@gmail.com is The professional's email address.
Where did Donna Wilson work?
This person worked at First Merchants Corporation, Freedom Mortgage.
Where has Donna Wilson studied?
Donna studied at the Indiana Institute of Technology from 2007 to 2008.
Are there any awards, that Donna Wilson ever received?
Donna Wilson received awards and these awards are: Graduated Magna Cum Laude with 3.82 grade point average - Indiana Institute of Technology.
What languages does Donna Wilson speak?
Donna Wilson speaks English.