We found the following information about Donald Kainz at SmartPath LLC, where Donald has worked as a Consultant / Instructor since 2009. Donald's total work experience is over 26 years, during which time Donald Kainz had at least nine jobs at different places to develop skills. Donald attended school at the University of Puget Sound from 1984. Donald received the following certifications: Project Management Professional (Pmp), Certified Help Desk Manager, and Microsoft Certified Technology Specialist (Mcts). Donald can be found in Orlando, Florida – where the professional is currently located. You can find this professional's actual phone number and email through SoftwareOfficial search.
Name variants:
Don Kainz,
Donnie Kainz,
Donny Kainz
Last updated May 04, 2024
Contact Information
Workplace
Consultant / Instructor
Bellevue, WA
Industry
Information Technology and Services, Technology Consulting and Training Services
Colleagues
Work History
Consultant / Instructor
ÃÂïÃÂÃÂÃÂ÷ Contact center consultant responsible for analysis and process improvement proposals for all phases of clientÃÂâÃÂÃÂÃÂÃÂs customer support operations, i...
from Dec 2009
Tax Preparer
Performed tax preparation, analysis, consulting, and planning for a wide variety of taxpayers Managed all client communications, payments, refund and loan tracking, Managed all hardware, sof...
Jan 2009 — Apr 2009
Director of Customer Support
Managed $3.7 million budget & staff of 150+ subordinates. Responsible for all aspects of customer & Sales support.
- Guided growth from 100 peak season Support Agents to 150+ & b...
2002 — 2008
Service Delivery Manager / Consultant / Project Manager
- Managed outsourced support for 6 client Support Centers. Responsible for providing electronic, email, fax, & telephone support to internal and external customers worldwide. Developed, ...
1998 — 2002
Electronic Filing Approval Consultant
Planned and managed all phases of testing and approval of Electronic Filing software. Developed the tools, and managed all processes and reporting required to obtain authorization from 42 se...
Nov 1997 — Jan 1998
Director of Customer Support
Managed $1+ million budget and staff of up to 50 subordinates. Responsible for all aspects of product support, internal support, software testing, facility management, and reception desk.
- ...
1993 — 1997
Program Development Manager
Managed a team of more than 20 tax professionals, computer programmers, and temporary testers to develop, test, support and document state, federal, and business tax software.
- Estimated ti...
1990 — 1993
Analyst / Programmer
Responsible for development and release of tax software products under inflexible budgets and time constraints. Created specifications, programmed, tested and documented tax software program...
1983 — 1990
Tax Preparer / Tax School Instructor
Prepared Individual and Business Federal and State tax returns. Taught H & R Block Tax Preparation classes.
1982 — 1983
Education
from 1984
Occupations
Analyst
Counselor
Professor
Instructor
Pedagogue
Business Analyst
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Computer Software Professional
Accountant
Tax Preparer
Analysts
Advisor
Software Developers
Tax Accountant
Skills
Project Management
Access
Program Management
Software Documentation
Testing
Visio
Sharepoint
Process Improvement
Ms Project
Management
Software Development
Quality Assurance
Vendor Management
Telecommunications
Training
Leadership
Sdlc
Cross Functional Team Leadership
Microsoft Excel
Troubleshooting
Networking
Technical Support
Analysis
Crm
Windows
Powerpoint
Customer Service
Team Leadership
Disaster Recovery
Business Process Improvement
Microsoft Access
Customer Relationship Management
FAQs about Donald Kainz
What is the profession of Donald Kainz?
This professional's job is Sivr and Call Routing Analyst
What jobs is Donald Kainz proficient at at?
The expert is proficient at such jobs as Analyst.
Where is Donald Kainz located?
Donald Kainz is currently located in Orlando, Florida.
What is Donald Kainz's email?
Donald's email is ka**@msn.com.
Where did Donald Kainz work?
This expert worked at SmartPath LLC, Instant Tax Pro.
What education does Donald Kainz have?
Donald studied at the University of Puget Sound from 1984.
Are there any certifications Donald Kainz has?
This professional received the following certifications: Project Management Professional (Pmp), Certified Help Desk Manager, Microsoft Certified Technology Specialist (Mcts), and Project Management Institute.
What is professional industry that Donald Kainz is connected to?
Donald works in Computer Software industry.