Name variants:
Donnie Modde,
Donny Modde
Last updated May 07, 2024
Contact Information
Last Update
Feb 1, 2016
Email
do**@hotmail.com, do**@maximus.com
Location
Austin, TX
Company
Workplace
Colleagues
Work History
Business Analyst
Washington
Work with an integrated team of developers and BAs in supporting issue resolution and enhancements for several custom client applications. Meet with stakeholders in order to understand their...
from 2018
Business Analyst
Work with an integrated team of developers and BAs in supporting issue resolution and enhancements for several custom client applications. Meet with stakeholders in order to understand their...
from 2018
Senior Business Analyst
149 Northern Concourse SUITE 1, Syracuse, NY 13212
Implemented steps improving the client’s intake process to evaluate and review IT projects. Monitor ongoing client projects to be more proactive to address projects that are not meeting time...
2016 — 2018
Business Analyst
670 Discovery Dr, Huntsville, AL 35806
Implement a COTS software system, confirming and validating requirements for the system’s configuration, layout, and workflow. Validate specific stakeholder requirements and translate them i...
2014 — 2015
Consultant
Sense Corp is a new breed of consulting, aligning an organization's stakeholders and decision makers to maximize returns for project efforts. Don is working as a business and technical anal...
from Apr 2013
Technical Account Manager
Austin, Texas Area
Responsible for ensuring issues experienced by clients are resolved and working with CSID's professional services team to ensure that clients are satisfied and that new builds and enhancemen...
Nov 2012 — Mar 2013
Technical Support Team Lead
Austin, Texas Area
Hands on responsibility handling level 2 and 3 questions and issues reported on by the client. Lead a small team of software SMEs who are responsible for providing hands on support to our c...
Jul 2011 — Oct 2012
Technical Support Manager
3001 Bee Caves Rd SUITE 200, Austin, TX 78746
Build, onboard, and lead a separate client support capability to handle client support issues post-implementation. Implement best practices and procedures to manage & handle support cases fo...
2011 — 2012
Manager
Participated in numerous projects as a Project Manager and ITIL specialist across many industries. Experience in software delivery lifecycle, disaster recovery, and ITIL implementations (v2...
Jun 2004 — Jul 2011
System Engineer
Spent time as a product specialist on the Cerner Millennium backend, then moved into a systems administrator position concentrating on wintel systems administration and systems backup and re...
Jun 2002 — Feb 2004
System Engineer
2800 Rockcreek Pkwy, Kansas City, MO 64117
Perform initial project deployment for a customized electronic medical records system. Work with client stakeholders and infrastructure experts to implement client specific customizations. M...
2002 — 2004
Education
1998 — 2002
1998 — 2002
Occupations
Counselor
Analyst
IT Professional
Computer Software Professional
Accountant
Account Manager
Advisor
Analysts
Software Developers
Skills
ITIL
Disaster Recovery
SQL
Requirements Analysis
Project Management
SDLC
Application Support Management
System Administration
Program Management
Oracle
IT Strategy
Databases
Requirements Gathering
Itil
It Strategy
Sdlc
Business Analysis
Integration
Consulting
Sql
Business Process Improvement
Enterprise Architecture
Release Management
Client Liaison
Product Management
Account Management
Agile Methodologies
Management
Process Improvement
Software Implementation
Robotic Process Automation
Manage Client Expectations
Outsourcing
Insourcing
Shared Services
Software Testing
Project Planning
Software Requirements
Data Center Consolidation
Technical Requirements Gathering
Presentations
Business Systems Implementation
Systems Management
Business Process Mapping
Meeting Facilitation
ITIL Foundations Certification