Name variants:
Dominic Riccio
Last updated May 06, 2024
Contact Information
Last Update
Jul 14, 2022
Email
dr**@legalzoom.com, do**@att.net
Location
Austin, TX
Company
Workplace
Colleagues
Work History
Senior Director, It Operations
101 north Brand Blvd SUITE 1100, Glendale, CA 91203
Designed, implemented, and support a full suite of Genesys Contact Center products. Genesys 8.5 framework, GVP, SIP Server, Genesys Web Engagement (GWE), Chat, Co-browse, Outbound Dialer, Ge...
from Sep 2015
Senior Director
11305 Four Points Dr, Austin, TX 78726
Rebuilt and stabilized tech stack for applications such as Salesforce.com, Hubspot, and Totango
Scaled key business applications while supporting and deprecating legacy applications
Colla...
Sep 2013 — Sep 2015
Business Systems Development
6301 Owensmouth Ave, Woodland Hills, CA 91367
Responsible for business systems development and telephony decisions to include planning, testing, implementation and support for over 3,000 employees spread over 9 campus locations through...
Oct 2011 — Sep 2013
Chief Information Officer
Strategically partnered with business units and clients to improve IT system availability, open communication, and develop a successful long term system road map.
Turnaround success; rebui...
Mar 2006 — Aug 2011
Senior Vice Present, Operations
8325 Tuscany Way, Austin, TX 78754
Successfully managed the P&L of a $20 million business unit providing outsourced government services, contact center operations, and payment processing systems.
Key Accomplishments:
21% Y...
2008 — Aug 2011
Senior Manager
1 Verizon Way, Basking Ridge, NJ
Responsible for a large virtual team of managers, system analysts and engineers who designed, implemented, and supported business applications and hundreds of servers, telephone systems, an...
1994 — 2006
Education
Occupations
Executive
Senior Director
Lawyer
Record Clerk
IT Professional
SalesForce Administrator
Senior Manager
Operations Manager
Title Examiner
Database Administration Professional
Database Administrator
Skills
Vendor Management
Call Centers
Leadership
Process Improvement
Management
Crm
Business Development
Program Management
Team Building
Business Analysis
Team Leadership
Sales
Salesforce.com
Saas
Outsourcing
Training
Telecommunications
Account Management
Call Center
Business Process Improvement
Project Management
Strategic Planning
Operations Management
Cloud Computing
Customer Satisfaction
Contract Negotiation
Integration
Customer Service
Analysis
Software Documentation
Strategy
Cross Functional Team Leadership
Customer Experience
Troubleshooting
Data Analysis
Risk Management
Change Management
Data Center
Insurance
System Administration
Executive Management
Networking
Sharepoint
It Management
Business Intelligence
Disaster Recovery
Project Planning
Budgets
Sdlc
It Strategy