Dianne K Urbon

Contact Center Manager

Dianne K Urbon is a skilled professional, that works in Staples.com main office of which is in 490. on the position of Contact Center Manager from 2012. This expert gained professional experience in more than seven positions at different companies. Dianne K Urbon went to the Unversity of Cincinnati and got education from 1982. Wildwood, Florida is the city, where this professional was lastly known to be settled. This expert's contacts are accessed through SoftwareOfficial by request.
Name variants:
Diana Urbon

Contact Information

Last Update
Jun 21, 2022
Email
dk**@insightbb.com, di**@teamhgs.com
Location
Wildwood, FL
Company
Staples.com

Workplace

Contact Center Manager

Work History

Contact Center Manager

Florence, KY
Mar 2012 — Aug 2012

Senior Manager - Sales Operations

Minneapolis, MN
Oct 2010 — Dec 2011
Apr 2010 — Sep 2010

Inside Sales Manager- Communication and Utility Products

Nov 2006 — May 2010

Director of Contact Center and Client Services

Cincinnati, OH
Jan 2001 — Mar 2005

Global Contact Center Manager

2000 — Aug 2012

Director, Customer Operations

Jun 1980 — Jan 2001

Education

Bachelor of Fine Arts in Broadcast Communications and Business

Cincinnati, OH
from Dec 1982
1978 — 1982

Occupations

Executive
Manager
Sales Specialist
Consumer Goods Professional
Operations Manager
Commodities Clerk
Brokerage Clerk

Skills

Management
Process Improvement
Call Centers
Sales
Business Process Improvement
Vendor Management
Team Building
Leadership
Operations Management
Cross Functional Team Leadership
Workforce Management
Sales Operations
Contact Centers
Account Management
Sales Management
Training
Product Management
Program Management
Telecommunications
New Business Development
Customer Service
Managerial Mentoring
Performance Management
Customer Satisfaction
P&L Management
Bpo Experience
Offshore Call Centers
Managing Multi Sites
Forecasting
Strategy
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