Name variants:
Derrick Ernst,
Derry Ernst,
Rick Ernst,
Ricky Ernst
Last updated May 04, 2024
Contact Information
Last Update
Jun 24, 2022
Email
de**@adobe.com, de**@gmail.com, de**@guardianprotection.com
Location
Florence, SC
Company
Workplace
Senior Director of Customer Experience, Customer Support and Advocacy
San Mateo, CA
Industry
Computer Software, Custom Computer Programing, Custom Computer Programming, Custom Computer Programming Prepackaged Software
Colleagues
Work History
Senior Director of Customer Experience, Customer Support and Advocacy
345 Park Ave, San Jose, CA 95110
Jul 2018 — Nov 2018
Director Customer Experience, Acs Strategy and Operations
345 Park Ave, San Jose, CA 95110
from Nov 2018
Assistant Director, Partner Success
99 High St, Boston, MA 02129
Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services solutions. Our SaaS-based platform supports over 5,800 partners and monitors mo...
2016 — 2018
Call Center Learning and Development
Warrendale, PA
Guardian Protection is the world's largest privately-held security company, with more than a quarter-million subscriber accounts throughout the U.S.; consistently ranking in the top 10 of SD...
Nov 2014 — Aug 2016
Co-Founder and Director of Operations
Denver, CO
ADI is a start-up venture offering a complete mobile ultrasound solution. The company was founded in Pennsylvania in 2012, with Westward-expansion explored in 2014.
Assessed operational ex...
2014 — 2014
Director- Customer Service Center
1 Armstrong Pl, Butler, PA 16001
Armstrong Cable is the 14th largest multi-system operator in the nation. Offering video, telephone and internet service across Pennsylvania, Ohio, Maryland, West Virginia, and Kentucky.
Pr...
2002 — 2014
Operations Analyst Ii, Performance Measurement and Analysis
300 5Th Ave, Pittsburgh, PA 15222
PNC Financial Services group is the 7th largest U.S. Bank in terms of total assets; providing deposit, lending, cash management, and investment services to more than 6 million consumer and b...
1995 — 2002
Cryptologic Technician Operator
America’s Navy is the world’s premier naval power and holds the distinction of being the most multidimensional force serving the nation; conducting missions on all fronts: in the air, on lan...
1990 — 1994
Education
1991 — 1994
1990 — 1990
Occupations
Executive
Director
Senior Director
IT Professional
Computer Software Professional
Operations Manager
Senior Manager
Software Developers
Skills
Call Centers
Process Improvement
Vendor Management
Leadership
Telecommunications
Management
Customer Satisfaction
Team Building
Customer Retention
Avaya
Customer Experience
Team Leadership
Project Management
Troubleshooting
Training
Cross Functional Team Leadership
Operations Management
Program Management
Business Analysis
Coaching
Call Center Development
Ivr
Call Routing
Quality Assurance
Recruiting
Staff Development
Organizational Leadership
Software Documentation
Contact Centers
Process Management
Voip
Voice Over Ip
Curriculum Development
Business Process Improvement
Customer Support
Human Resources
Organizational Design
Organizational Development
Software As A Service
Account Management
Customer Success