Name variants:
Deane Bowker
Last updated May 01, 2024
Contact Information
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Work History
Senior Technician
500 south Buena Vista St, Burbank, CA 91505
Worked with help desk, remote resolution and network operations staff as appropriate to determine and resolve problems received from clients.
Working knowledge of many ticketing applicatio...
Jan 1999 — Jul 2006
Lead It Analyst
7675 north San Fernando Rd, Burbank, CA 91505
Supervised a team of 8 technicians for day to day support of 700+ users
Duties included executive support, and network server support.
Projects included moves, software (MS Office) and op...
Aug 1994 — Jan 1999
Quality Inspector
Team member on the 1st MD-11 Airplane.
Worked directly with Delta, American, FedEx, Swissair customers to name a few.
Assembly Team member on the MD-80, MD-88 line
Feb 1986 — Mar 1991
Education
Occupations
Engineer
Support Engineer
IT Professional
Information Technology Specialist
Executive
Manager
Customer Service
IT Specialist
Operations Manager
Skills
Service Delivery
Itil
It Service Management
Outsourcing
Managed Services
Incident Management
Vendor Management
Service Management
It Outsourcing
Sla
It Operations
Service Desk
Data Center
It Management
Active Directory
Business Analysis
Citrix
Project Management
Customer Satisfaction
Staff Development
Management
It Strategy
System Deployment
Servers
Technical Support
Pmp
Disaster Recovery
Information Technology
Infrastructure
Integration
Vmware
Service Delivery Management
Enterprise Architecture
Windows Server
Cisco Technologies
Sharepoint
Help Desk Support
Bmc Remedy
Pmo
Troubleshooting
Itil V3 Foundations Certified
Virtualization
Blackberry Enterprise Server
Cloud Computing
System Administration
Sccm
Vpn
Operating Systems
Microsoft Certified Professional