Dawn Winter has been working as a General Manager at Kum & Go since 2019. Moreover, the professional has on-the-job experience at more than five companies using similar skills. Dawn has a total work experience of 20+ years. Dawn attended school at the Waldorf University from 1995 to 1998. Dawn can be found in Des Moines, Iowa – where this expert currently lives. You can find this expert's current phone number and email through our search.
Name variants:
Dawn Winter
Last updated Apr 30, 2024
Contact Information
Last Update
Jul 13, 2022
Email
wi**@nationwide.com, wi**@nationwide.com
Location
Des Moines, IA
Company
Workplace
General Manager
West Des Moines, IA
Industry
Retail, Convenience Store, Retail Groceries, Gasoline Service Station Ret Groceries, Other Gasoline Stations
Colleagues
Work History
Manager, Quality Assurance at Nationwide Insurance For Personal Lines Service and Sales
▪ Managed 20 Quality Analyst in delivering Nationwide’s On Your Side service promise; ensured quality assurance processes through operational oversight to agencies and members.
▪ Recognize...
Mar 2013 — Mar 2019
Supervisor, Retention
▪ Managed product and services trainings to 15 retention agents; created strategies to successful improve overall customer experience, retention rate, operational efficiency, and attendance...
Jan 2009 — May 2013
Supervisor, Service Center
▪ Significantly improved all measurable goal attainment (call quality, talk time, processing, service levels, efficiency, attendance, and adherence) through coaching, managing and training ...
Nov 2002 — Jan 2009
Personal Lines Service Center Lead Agent and Service Agent
▪ Exceeded inbound daily call goals from personal lines customers, agents, 3rd party insured; demonstrated best practices in resolving customer requests. ▪ Subject Matter Expert, underwritin...
Aug 1999 — Nov 2002
Education
1995 — 1998
Occupations
Executive
Chief Executive Officer
Manager
IT Professional
Software Tester
Scientist
Quality Analyst
Corporate Executive
Chief Executive
Operations Manager
Computer Specialist
Operations Research Analysts
Skills
Sales Management
Customer Service Management
Customer Retention
Customer Satisfaction
Call Centers
Insurance
Time Management
Quality Assurance
Training
Process Improvement
Software Documentation
Crm
Sales
General Insurance
Leadership
Customer Service
Property and Casualty Insurance
Team Building
Underwriting
Contact Centers
Management
Coaching
Strategic Planning
Business Analysis
Business Process Improvement
Project Management
Document Development
Creative Problem Solving
Collaborative Problem Solving
Written Communication
Verbal Communcation
Reporting and Analysis
Quality Control
Quality Management
Time Line Management
Change Management
Employee Training
Training and Development
Coaching and Mentoring
Team Leadership
Employee Engagement