David Swanson is a high-level professional, that works in Continuant main office of which is in 508. as a Tier Ii Cisco Voice Noc Lead Engineer from 2017. This person gained professional experience in more than 11 positions at various companies. David Swanson went to the Warren High School and was studying there from 1989 to 1992. David Swanson has professional qualifications: Ccna. Austin, Texas is the city, where the professional was lastly known to be settled. This professional's phone and email can be easily accessed through SoftwareOfficial on demand.
Name variants:
Daved Swanson,
Dayvid Swanson,
Dave Swanson,
Davey Swanson,
Davie Swanson,
Davy Swanson
Last updated Apr 30, 2024
Contact Information
Workplace
Colleagues
Work History
Tier Ii Cisco Voice Noc Lead Engineer
5050 20Th Street Ct east, Fife, WA 98466
Feb 2017 — Feb 2020
Noc Specialist 2
7900 Tysons One Pl SUITE 1450, Mclean, VA 20598
Resolved escalations of network support tickets from Tier 1 Technicians and clients to support VoIP and other Telecommunications services, including MPLS and gateway components.
Interfaced...
Oct 2016 — Jan 2017
Cisco Telepresence Network Support Engineer
4400 Cox Rd SUITE 200, Glen Allen, VA 23060
● Worked on assignment for the Cisco Collaboration and Video Managed Services on the Premier team.
● Consistently within the top 3 technicians for number of resolved ticket volume and 100%...
Apr 2016 — Sep 2016
Priority Support
1800 southwest 1St Ave, Portland, OR 97212
● Sole support technician for several geospatial image compression software products. Clients include: government agencies, real-estate development corporations, military and other DoD acco...
Mar 2007 — Sep 2015
Technical Contractor
Worked on several short term technical contracts following relocation from Florida.
Various duties include:
● Created entire test plans for various computer hardware, software, cell phone...
Feb 2005 — Dec 2006
Team Leader
● Supervised a team of 14 agents handling 2,500 weekly calls in a Gateway support call center.
● Implemented training and process efficiencies in my team, increasing overall customer satis...
Sep 2004 — Jan 2005
General Manager
37177 Mound Rd, Sterling Heights, MI 48310
● Assisted with the change of ownership. This included: change accounts
audited books
handled insurance and franchise paperwork
merchant credit system, POS systems and delivery schedules...
Apr 2004 — Oct 2004
Support Engineer
8106 Calvin Hall Rd, Fort Mill, SC 29707
● On assignment with Microsoft’s Visual Studio Development team.
● My team functioned as a hardware depot, ensuring that spares were available for the servers 24x7.
● High volume enterpri...
Dec 2002 — Dec 2003
Benchmark Tester
Seattle, WA
● Performed qualifications for WHQL certifications for the xSides program.
● Set up Beta project for companywide usage of the xSides program.
● Performed black box and white box testing.
...
Apr 2000 — Jun 2001
Nt Administrator and Helpdesk
3104 Western Ave, Seattle, WA 98104
● Updated all servers and desktops for Y2K roll over.
● Intergrated new servers, desktops, and Mac’s.
● Updated all desktops to Windows 98SE and Office 2000.
● Created helpdesk support f...
Nov 1999 — Apr 2000
Software Tester
P/O Box 3708, Orange, CA
● Tested Windows Internet Explorer, NT Service pack 4, 5, and 6a for compatibility with applications for the Windows Sustained Engineering team at Microsoft.
● White box and black box test...
Dec 1998 — Nov 1999
Education
1989 — 1992
Occupations
IT Professional
Computer Network Professional
Engineer
Information Technology Specialist
Health Specialist
Technicians
Executive
Team Leader
Network Administrator
IT Specialist
Operations Manager
Skills
Technical Support
Customer Support
Ccna
Ccent
Management
Project Management
Enterprise Software
Solution Selling
Leadership
Business Analysis
Sql
Team Leadership
Program Management
Networking
Quality Assurance
Product Development
Microsoft Operating Systems
Microsoft Dynamics
Call Centers
Software Testing Life Cycle
Hardware Support
FAQs about David Swanson
What's the main profession of David Swanson?
This professional's job is Information Technology And Services
What are the profession of David Swanson?
These person's professions are IT Professional and Computer Network Professional
Where does David Swanson currently live?
They lives in Austin, Texas.
How many companies did David Swanson work at?
David Swanson worked at 11 jobs.
Where has David Swanson studied?
David studied at the Warren High School from 1989 to 1992.
What are the certifications of David Swanson?
David received the following certifications: Ccna.
What languages does David Swanson speak?
David Swanson speaks English.
Are there any professional skills David Swanson has?
David Swanson has skills in the following areas: Technical Support, Customer Support, Ccna, Ccent, Management, Project Management, Enterprise Software, Solution Selling, Leadership, Business Analysis, and Sql.