David Craychee

BH Cosmetics is an LA-based e-commerce retailer and wholesaler that offers gorgeous makeup at affordable prices. Using primarily high-grade ingredients from Europe, the U.S., and Japan, each...

Create and facilitate new hire, incumbent and leadership training in a retention based call center Develop and implement quality assurance program for phone and e-mail contacts Document ...

-Leads Vendor Management teams including Sales, Training and Operations. •Optimizing the customer experience by ensuring/measuring consistency, first contact resolution, minimal error rates...

Manage and improve ROI in a technical support call center Develop team of 7-9 team managers in a 120 seat program Lead change and embed corporate culture

Direct sales functions through call center and outside sales business development managers Customize programs for B2B partners to maximize revenue share Responsible for $80 million dolla...

Led the Marketing Communications project which included acting as brand manager, overseeing all print and electronic communications and overseeing trade-show coordination and execution. Dire...

Oversaw all daily company operations including HR, accounting, customer service and fleet. Installed our first direct marketing campaigns and CRM database marketing tools. I represented the ...

Route fleet of in-home service technicians Resolve escalated customer issues Improve add-on sales and productivity metrics

Ensure an exceptional in-store customer experience Participate in new management development program Use projections to schedule service and warehouse associates to minimize labor costs

Managed all aspects of direct and in-direct customer care. Direct responsibility for training, quality, sales and employee development. Master facilitation of company driven Leadership Devel...