Daniel Smitley is a skilled expert, that works in Society of Workforce Planning Professional on the position of Member of the Board of Advisors from 2018. This expert gained professional experience in more than seven positions at various companies. Daniel Smitley went to the Ashland Theological Seminary and was studying from 2009. Daniel has such professional qualifications as Bill George on Self Awareness Authenticity and Leadership, Managing Virtual Teams, and Working Remotely. Wilmington, Massachusetts is the area, where this professional was known to be situated. Their phone and email can be accessed through this website by request.
Name variants:
Danial Smitley,
Dan Smitley,
Danny Smitley
Last updated May 02, 2024
Contact Information
Last Update
Jul 5, 2022
Email
ds**@worldtravelholdings.com
Location
Wilmington, MA
Company
Society of Workforce Planning Professional
Workplace
Member of the Board of Advisors
Work History
Member of the Board of Advisors
The Society for Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and peer networking opportunities among workforce planners across all industries.
from Dec 2018
Manager of Workforce Management and Analytics at World Travel Holdings
100 Fordham Rd, Wilmington, MA 01887
Analytics: Manage a team of reporting specialist focusing on proactive and prescription operational analysis.
Workforce Management: Manage a team of WFM coordinators using Aspect WFM/WFO t...
Feb 2017 — Feb 2017
Business Analyst
Helping contact centers increase efficiency and productivity through workforce management and business analysis.
Aug 2014 — Dec 2014
Operations Manager In Call Center Analytics
325 Springside Dr, Akron, OH 44333
Help establish the newly founded Business Analytics department at InfoCision, while ensuring the pivotal functions of Command Center are maintained. Help vet BI and BA tools for imminent exe...
Apr 2014 — Aug 2014
Operations Manager In Command Center
325 Springside Dr, Akron, OH 44333
Manage inbound service level and abandon rates for 1,200 different queues while ensuring maximum agent productivity.
Jun 2013 — Aug 2014
Supervisor of Command Center Technology
325 Springside Dr, Akron, OH 44333
Be the direct link between the IT departments and the Command Center. Ensure the Command Center has all necessary tools and reporting to do their job effectively. Maintain a diverse knowledg...
Aug 2011 — Jun 2013
Command Center Strategist
325 Springside Dr, Akron, OH 44333
Support the Operations Managers, help call centers reach and maintain outbound productivity, and monitor inbound traffic across 30+ call centers.
Feb 2007 — Aug 2011
Education
from 2009
2001 — 2006
Occupations
Executive
Board Member
Manager
Sales Specialist
Agent
Management Team Executive
Operations Manager
Sales Representative
Skills
Call Centers
Management
Workforce Management
Leadership
Customer Service
Business Analysis
Strategic Planning
Analytics
Customer Satisfaction
Critical Thinking
Call Routing
Microsoft Excel
#Bestbossever
Problem Solving
Data Analysis
Telemarketing
Team Leadership
Contact Centers
Team Building
Time Management
Personal Development
Data Visualization
Communication
Decision Making
Business Strategy
Organizational Leadership
Executive Leadership
People Development
Employee Learning and Development
Training and Development
Staff Development
Talent Management
Leading Meetings
Teamwork
Coaching
Mentoring
Life Skills
Public Speaking
FAQs about Daniel Smitley
What is the profession of Daniel Smitley?
This professional's job is Member of the Board of Advisors
What are the profession of This professional?
These person's professions are Executive and Board Member
Where is Daniel Smitley located?
Daniel is located in Wilmington, Massachusetts.
What is the professional's email?
Daniel's email is ds**@worldtravelholdings.com.
Where did Daniel Smitley work?
This person worked at Society of Workforce Planning Professional, World Travel Holdings.
What education does Daniel Smitley have?
Daniel studied at the Ashland Theological Seminary from 2009.
What are the certifications of Daniel Smitley?
The professional received the following certifications: Bill George on Self Awareness Authenticity and Leadership, Managing Virtual Teams, Working Remotely, and Motivating and Engaging Employees.
What is the industry that Daniel Smitley worked in?
Daniel Smitley works in Leisure, Travel, & Tourism industry.