Cynthia Quezada is a high-level expert, who works in Banamex as a Database Marketing Campaign Senior Manager from 2019. This person gained professional experience in more than seven positions at different companies. Cynthia Quezada went to the Tecnológico De Monterrey and got education from 2009 to 2011. New York, New York is the area, where this person was lastly known to be located. Cynthia Quezada's phone and email can be accessed through this website on demand.
Name variants:
Cindy Quezada,
Cyndi Quezada
Last updated Apr 29, 2024
Contact Information
Last Update
Jul 5, 2022
Email
cy**@yahoo.com
Location
New York, NY
Company
Banamex
Workplace
Database Marketing Campaign Senior Manager
Work History
Quality and Customer Experience Leader
Responsible for monitoring and analyzing the Voice of Customer across BBVA Bancomer segments, products, networks and services, both internal and external in order to identify root causes for...
Jul 2014 — Aug 2016
Director of Customer Experience
Atlanta, GA
Customer Experience and Reengineering strategies to implement a Customer centric culture maximizing performance and achieving business excellence
from Aug 2016
Process Efficiency and Compliance Senior Manager
Leading the Project management of a process improvement initiative across business divisions. Monitoring and support of the development of project portfolio under Six Sigma and The Quality R...
Apr 2012 — Jun 2014
Quality and Customer Experience Manager
Responsible of the Customer Experience for direct Sony’s sale channel (Sony Style Stores, www.sonystyle.com.mx and call center sales), continuous improvement, process design and Added Value ...
Apr 2008 — Feb 2012
Quality Manager
Responsible for the corporate Six Sigma strategy: selecting candidates for certification, choosing impactful projects aligned with Sony’s KPIs and coaching existing projects. Follow up to ma...
Apr 2007 — Apr 2008
Quality Specialist
200 Vesey St, New York, NY 10007
Centurion Unit and Membership Travel Services Quality Specialist & Six Sigma Black Belt Responsible of the Customer Care process for complaints resolution and root-cause analysis to eliminat...
Jul 2003 — Mar 2007
Education
2009 — 2011
2005 — 2006
1996 — 2000
Occupations
Executive
Senior Manager
Leader
Operations Manager
Managers
Skills
Goal Oriented
Tqm
Leadership
Teamwork
Call Center
Re Engineering
Call Center Development
Brand Loyalty
Relationship Management
Customer Satisfaction
Business Process Improvement
Process Management
Cross Functional Team Leadership
Strategy
Call Centers
Analysis
Change Management
Customer Retention
Operations Management
Training
Vendor Management
Quality Assurance
Continuous Improvement
Estrategia
Liderazgo
Centro De Llamadas
Entrenamiento
Cambio Organizacional
Liderazgo De Equipos
Liderazgo De Equipos Multidisciplinarios
Mejora De Procesos De Negocio
Estrategia Empresarial
Mejora Continua