Name variants:
Corky Cosgrove,
Court Cosgrove,
Courtie Cosgrove
Last updated Jul 07, 2024
Contact Information
Last Update
Jul 7, 2022
Email
cc**@live.com
Location
New Haven, CT
Company
Workplace
Senior Manager of Centralized Services
Industry
Hospital & Health Care
Colleagues
Work History
Senior Manager of Centralized Services
3 Enterprise Dr, Shelton, CT 06484
Senior Manager of Centralized Services directs, leads and supports the development and managing the efficiency, quality and effectiveness of the patient experience and scheduling services. M...
from Nov 2017
Manager Policy and Process
800 Connecticut Ave, Norwalk, CT 06854
Develop and implement recommendations to improve process performance, customer experience and quality based on research, data analytics and call center feedback. Enhance training practices a...
Oct 2016 — Sep 2017
Instructional Designer  Content Manager
800 Connecticut Ave, Norwalk, CT 06854
Jan 2015 — Sep 2016
Call Center Manager and Project Managment
4 Research Dr, Bethel, CT 06801
Managed and directed daily call-center operations of the Northeast and Mid-Atlantic call centers. Reported into SVP and maintained adherence to budget objectives and monitored critical call ...
May 2013 — Sep 2014
Senior Customer Care Manager
115 Munson St, New Haven, CT 06511
Led, coached, and guided a team of 150 phone agents, 25 specialists and supervisors in a call-center environment for quality control while simultaneously managing all personnel issues. Track...
Nov 2009 — Jan 2013
Senior Supervisor
Directed and led 30+ call center customer service reps, lead reps and supervisors in a fast-paced online marketing company delivering high-quality services to valued members. Evaluated staff...
Aug 2003 — Oct 2009
Operations Manager
Managed, directed, mentored, coached and scheduled customer service staff of 25. Responsible for supporting customer and insurance agent complaints for Lincoln Financial Group.
Advised...
Aug 2001 — Aug 2003
Senior Supervisor and Trainer
1114 east Pike St FLOOR 3, Seattle, WA 98122
It provides voice, Web, and email solutions for call centers. The company offers applications for proactive and on-request chat, interactive voice response, networked voice, inbound and outb...
Jun 2000 — Mar 2001
Education
2005 — 2008
Occupations
Executive
Senior Manager
Managers
Health Specialist
Supervisors
Manager
Sales Specialist
Agent
Operations Manager
Sales Representative
Skills
Leadership
Management
Customer Service
Project Management
Change Management
Crm
Call Centers
Microsoft Excel
Microsoft Office
Process Improvement
Risk Management
Strategic Planning
Project Planning
Customer Relationship Management
Banking
Business Analysis
Business Strategy
Contact Centers
Financial Analysis
Management Consulting
Valuation
Html
Lean Six Sigma
Interactive Voice Response
Value Stream Mapping
FAQs about Courtney Cosgrove
What's the main profession of Courtney Cosgrove?
Courtney Cosgrove is a Senior Manager of Centralized Services.
What are the profession of The expert?
These person's professions are Executive and Senior Manager
Where does Courtney Cosgrove currently live?
New Haven, Connecticut is the place where Courtney Cosgrove lives
Does the professional have the email address?
cc**@live.com is The professional's email address.
Where did Courtney Cosgrove work?
Courtney Cosgrove worked at Advanced Radiology Consultants, Priceline.com.
What education does Courtney Cosgrove have?
Courtney studied at the Post University from 2005 to 2008.
What is the industry that Courtney Cosgrove is connected to?
This professional works in Management Consulting industry.
Are there any special skills, that Courtney Cosgrove has?
This professional has skills in the following areas: Leadership, Management, Customer Service, Project Management, Change Management, Crm, Call Centers, Microsoft Excel, Microsoft Office, and Process Improvement.