Colby Hutchinson Ocem
Director of Customer Experience , Education, and Training at Best Westernâ Hotels and Resorts
Colby Hutchinson Ocem is a high-skilled expert, who works in Best Western International main office of which is in 1. on the position of Director of Customer Experience, Education, and Training at Best Westernâ Hotels and Resorts since 2020. This person has earned professional experience in more than six positions at various companies. Colby Hutchinson Ocem went to the Arizona State University and got education from 1994 to 2000. Colby Hutchinson Ocem has such professional qualifications as Accredited Certification Instructor, Certified Hotel Administrator, and Certified Hospitality Trainer. Phoenix, Arizona is the area, where this expert was lastly known to be living. Colby's contacts are easily accessed through SoftwareOfficial by request.
Name variants:
Colby Ocem
Last updated Jan 16, 2024
Contact Information
Last Update
Jul 9, 2022
Email
co**@yahoo.com
Location
Phoenix, AZ
Company
Best Western International
Workplace
Director of Customer Experience , Education, and Training at Best Westernâ Hotels and Resorts
Work History
Director of Customer Experience , Education, and Training at Best Westernâ Hotels and Resorts
6201 north 24Th Pkwy, Phoenix, AZ 85016
from Mar 2020
Certified Guest Service Professional International Instructor
800 north Magnolia Ave SUITE 300, Orlando, FL 32803
Conducted AH&LA EI's CGSP (Certified Guest Service Professional) Certification training for:
Seda BGC Hotel
Metro Manila, Philippines
Seda Centrio Hotel
Cagayan de Oro, Philippines
Sed...
Aug 2013 — Aug 2013
Director of Sales and Marketing
15044 north Scottsdale Rd SUITE 300, Scottsdale, AZ 85253
Sales & Marketing for award winning 27 hole Troon Golf Managed course.
Coordinated all tournament and events
Developed Sales Management Database
Managed all Marketing and Advertising fun...
Jan 2009 — Feb 2010
Director of Golf
8000 south Arizona Grand Pkwy, Phoenix, AZ 85001
Managed all golf operations of AAA 4 Diamond, Golf Digest 4 Star Golf Resort
Supervised multi-million dollar course renovation, including new Clubhouse facility
Dramatically increased cou...
Aug 2007 — Jan 2009
Director of Sales and Marketing
7025 east Greenway Pkwy, Scottsdale, AZ 85254
Managed all Sales & Marketing efforts at this Golf Digest 5 Star facility
Responsible for managing golf sales staff at 4 destination golf resorts
Designed and implemented Sales & Service ...
Aug 2006 — Aug 2007
Director of Leisure Sales and Marketing
909 north Pacific Coast Hwy, El Segundo, CA
Responsible for Regional Sales & Marketing programs for 6 golf facilities
Created "Make the Cut" Staff training program
Managed Group, Membership, Wholesale, Transient, & Travel Revenue
...
Apr 2001 — Aug 2006
Education
1994 — 2000
1993 — 1994
Occupations
Executive
Director
Professor
Instructor
Pedagogue
Operations Manager
Skills
Hospitality
Hospitality Management
Hospitality Industry
Hotels
Resorts
Training
Customer Service
Food and Beverage
Team Building
Hotel Management
Revenue Analysis
Customer Satisfaction
Leadership
Employee Training
Event Management
Yield Management
Restaurants
Leisure
Tourism
Management
Sales
Sales Management
Opening Hotels
Banquets
Catering
Guest Service Management
Hotel Booking
Meeting Planning
Marketing
Pre Opening
Property Management Systems
Convention Services
Rooms Division
Front Office
Menu Development
Micros
Lodging
Customer Service Training
Public Speaking
Email Marketing
Onq
Sales and Marketing
Training Program Development
Customer Relations
Graphic Design
Project Management
Crm
Golf
Video Editing
Video Production