Clarence Booth is a high-level expert, working in West Monroe Partners main office of which is in 226. on the position of Customer Experience Strategy and Crm since 2015. Clarence gained professional experience in more than 12 positions at different companies. Clarence Booth went to the DePaul University and received education from 2000 to 2004. Clarence has such professional qualifications as Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform App Builder, and Salesforce Certified Administrator. Chicago, Illinois is the city, where this person was known to be settled. This professional's e-mail and phone can be accessed through SoftwareOfficial on demand.
Name variants:
Clare Booth,
Clair Booth
Last updated Jul 07, 2024
Contact Information
Workplace
Customer Experience Strategy and Crm
Chicago, IL
Industry
Management Consulting, Management Consulting Services, Accountant
Colleagues
Work History
Customer Experience Strategy and Crm
222 west Adams St, Chicago, IL 60606
from Apr 2015
Consultant
Provided strategic management and operational support for public and private workplace giving initiatives.
Oct 2013 — Apr 2014
Solutions Analyst
Delivery of business solutions in the Salesforce.com ecosystem. Perform Salesforce implementations from requirements gathering, design, configuration, testing and deployment using agile soft...
Aug 2013 — Apr 2015
Consultant
Illinois
Led senior leadership through the design and implementation of a pilot youth summer program across four underserved communities reaching 600+ applicants
Managed and co-facilitated social, ...
May 2013 — Aug 2013
Development Manager
45 Milk St, Boston, MA 02109
Created 12+ public/private grant proposals securing over $500,000 in new source funding
Cultivated and recruited five additional private sector C-level executives to founding board
Consol...
Feb 2011 — Feb 2012
Senior Account Executive
Greater Chicago Area
(Boutique brand building and event execution firm positioning consumer products and services in the urban market)
• Supported development and presentation of strategic client recommendations...
2008 — Dec 2011
Senior Account Manager
Boutique brand building and event execution firm positioning consumer products and services in the urban market) Supported development and presentation of strategic client recommendations fo...
2008 — Dec 2011
Customer Service to Technology Sales Consultant
Greater Chicago Area
• Achieved over $1M in new store business revenue among SMB retail clients - top 10% SMB sales leader
• Reduced churn by 90% and grew Net Promoter Score to 85% among first-time Smartphone us...
2006 — 2009
Customer Service To Technology Sales Consultant
1 Verizon Way, Basking Ridge, NJ
Achieved over $1M in new store business revenue among SMB retail clients - top 10% SMB sales leader
Reduced churn by 90% and grew Net Promoter Score to 85% among first-time Smartphone user...
2006 — 2009
Associate To Brand Sales Lead
3 Limited Pkwy, Columbus, OH 43230
Grew customer loyalty program participation by 40% resulting in $850,000+ new store revenue
Leveraged brand knowledge to drive customer conversion rate of 30% (# of transactions/walk ins)
2004 — 2006
Operations AnaIyst Intern (Regional Call Center)
Elgin, IL
• Optimized staffing and service level requirements across 13 regional centers to ensure service level of 80%
• Supported real-time workforce management functions for 1100+ call center agent...
2002 — 2003
Operations Anaiyst Intern
1 Verizon Way, Basking Ridge, NJ
Optimized staffing and service level requirements across 13 regional centers to ensure service level of 80%
Supported real-time workforce management functions for 1100+ call center agents
...
2002 — 2003
Education
Occupations
Executive
Development Director
Sales Specialist
Senior Account Executive
HR Manager
Senior Customer Service Representative
Customer Service
Skills
Salesforce.com
Strategy
Customer Experience