Christopher Poppiti is a eficient expert, who works in Courier Distribution Systems main office of which is in 19. as a Director Customer Experience since 2018. Christopher gained professional experience in more than 12 positions at different companies. Christopher Poppiti went to the Capella University and got education there from 2014 to 2020. This professional has the following qualifications: Six Sigma Green Belt, Ericsson Gsm Rbs 2106/2206 Site Maintenance, and Cisco Cat 5500. Atlanta, Georgia is the area, where this person was known to settle. This person's email address and phone number can be easily accessed through this website on demand.
Name variants:
Kristopher Poppiti,
Chris Poppiti,
Christy Poppiti,
Kit Poppiti,
Kester Poppiti,
Kristof Poppiti,
Toph Poppiti,
Topher Poppiti,
Kris Poppiti,
Stophel Poppiti
Last updated Jun 22, 2024
Contact Information
Last Update
Jul 5, 2022
Email
cp**@att.com
Location
Atlanta, GA
Company
Courier Distribution Systems
Workplace
Director Customer Experience
Work History
Director Customer Experience
6650 Sugarloaf Pkwy SUITE 300, Duluth, GA 30097
Oct 2018 — Sep 2019
Manager Mobility National Dispatch Center
208 south Akard St, Dallas, TX 75202
May 2018 — Sep 2018
Manager - C and E National Dispatch Center
208 south Akard St, Dallas, TX 75202
Managing Mobility National Dispatch Center (MNDC) Cell, Switch and Power direct report Load Balance Managers for the Mid Shift as well as Cell LBM’s for the Day Shift. This involves the main...
Jan 2013 — Feb 2017
Load Balance
208 south Akard St, Dallas, TX 75202
Analysis for Mobility National Dispatch Center (MNDC). Statistical reporting and follow up to item resolution in line with center goals. Remaining a constant source of reference for all Load...
Dec 2010 — Jan 2013
Load Balance Analyst
208 south Akard St, Dallas, TX 75202
Assisted in the development, direction and implementation of the National Dispatch Center. Participated in departmental kickoff for all Western markets. Worked with all levels of Mobility ma...
Aug 2007 — Dec 2010
Network Operations
Fault resolution to Cingular Wireless northeast region. Nortel DMS, Nokia, Lucent 5E, Ericsson and UMTS platforms. GSM & TDMA. Maintain Nortel SGSN using Passport. CTS ticketing. NETCOOL ala...
Jul 2005 — Aug 2007
Consultant
1 Verizon Way, Basking Ridge, NJ
Front end consulting throughout all of Pennsylvania and Delaware. Familiarity with all company and PUC policies, sales strategies, service area. With thorough observation of customer need, w...
Jan 2004 — Jul 2004
Switch Technician
1900 east Golf Rd, Schaumburg, IL 60173
Fault isolation at DS0 level, T1 & T3 testing and fault resolution. Use of Adtran, Titan 5500, Nortel DMS 100, Dacs 5320. Physical cross-connects and wiring. Daily logs and Microsoft excel r...
Oct 2003 — Oct 2003
Communications
Handled all communications/dispatches through department. Priority life/death emergencies to routine officer responses. Daily tracking of all communications and logs.
Mar 2003 — Oct 2003
Network Operations
2134 west Laburnum Ave, Richmond, VA 23223
Fault management of Conectiv’s fiber optic lines covering Delaware, Pennsylvania, New Jersey and Maryland. Monitoring residential and business voice and data networks using Netman INM, FlexR...
Nov 1998 — Nov 2002
Field Resource Allocations and Dispatch
Dispatching Gas and Electric technicians to prioritized jobs including emergencies such as building fires, gas leaks and major power outages. Coordinated directly with 911 on multiple issues...
Apr 1997 — Nov 1998
Education
2014 — 2020
1989 — 1991
1986 — 1989
1982 — 1986
Occupations
Executive
Director
Manager
Operations Manager
Skills
Telecommunications
Computer Network Operations
Troubleshooting
Switches
Management
Call Centers
Networking
T1
Wireless
Gsm
Umts
Process Improvement
Call Center
Customer Satisfaction
Customer Service
Six Sigma
Vendor Management
Network Operations
Data Analysis
Colocation
Customer Relations
Analysis
Co Location
Project Management
Testing
Voip
Dispatching
Logistics Management
Customer Experience
Customer Relationship Management
Team Management
Career Development
Call Center Development
Logistics Analysis
Green Belt
Customer Service Operations
Customer Retention
Customer Support
Customer Experience Management
Customer Service Management
Logistics Systems
Microsoft Powerpoint
Microsoft Excel
Avaya Products
Bmc Remedy Ticketing System
Call Center Administration
Training and Development
Team Leadership
Leadership
Cross Functional Team Leadership