Christina Danuser is a highly qualified professional, working in Google main office of which is in 1075. on the position of Knowledge Base Program Manager - Devices and Services Customer Care since 2020. Christina Danuser gained professional experience in more than 12 positions at various companies. Christina Danuser went to the Colorado Technical University and got education there from 2014 to 2020. San Francisco, California is the area, where this expert was known to settle. Their email address and phone are accessed through this website by request.
Name variants:
Christine Danuser
Last updated Jul 05, 2024
Workplace
Knowledge Base Program Manager - Devices and Services Customer Care
Lenoir, NC
Industry
Nonclassifiable Establishments
Colleagues
Work History
Knowledge Base Program Manager - Devices and Services Customer Care
1600 Amphitheatre Pkwy, Mountain View, CA 94043
from Feb 2020
Case Consultation Team
6800 Burleson Rd SUITE 200, Austin, TX 78744
Acting as essentially an SME for multiple product lines, I provided support and guidance to agents requiring assistance with troubleshooting and escalations, providing solutions from both t...
May 2017 — Oct 2018
Technical Writer
6800 Burleson Rd SUITE 200, Austin, TX 78744
Work with the Support Content Program Manager to author and edit agent-facing knowledge base articles and job aids. Assist with quality improvement of support content, call center processes ...
from Oct 2018
Product Quality Insight Agent
6800 Burleson Rd SUITE 200, Austin, TX 78744
Provided both phone and written technical expertise and support to customers and front-line advisors, including escalation guidance when requested.
Provided in-depth troubleshooting suppor...
Oct 2016 — May 2017
Subject Matter Expert and Team Lead
6800 Burleson Rd SUITE 200, Austin, TX 78744
Provided leadership, coaching, feedback, and guidance to agents working on individual user cloud syncing accounts. Continuously developed new and innovative methods for improving workflows a...
Jun 2016 — Oct 2016
Queue Administrator
6800 Burleson Rd SUITE 200, Austin, TX 78744
Monitored the ticket queues in order to determine potential emerging issues and triage incoming requests. Generated a daily report on the status of tickets and ticket queues. Ensured adheren...
Nov 2015 — Jun 2016
Solutions Specialist
6800 Burleson Rd SUITE 200, Austin, TX 78744
Provided written technical support for users of cloud-based technology services, becoming an expert in our client’s web-based, desktop, and mobile solutions to help our end-users. Articulate...
Jun 2015 — Nov 2015
Contractor and Owner-Operator
Contracted with area pharmacies to provide medical courier services in Oklahoma and Texas. Responsible for chain of custody documentation, manifest accuracy, medication delivery, and securin...
Apr 2014 — Jun 2015
Project Manager
Promoted to project manager from administrative support, and provided increasing technical support on evaluation reports, presented trainings, statistical analysis, grant scoring, and execut...
Aug 2011 — Oct 2013
Contractor
9701 Boardwalk Blvd, Oklahoma City, OK 73101
Provided telephone and internet based customer service and sales support to clients at AT&T, Chase Credit Card Bank and Cingular Wireless. Provided data entry and database support to the Che...
Jun 2005 — Oct 2013
Administrative Support
Promoted to administrative support from data entry specialist, and provided additional technical support in the report writing process such as survey administration (cold calling and mailing...
May 2000 — Aug 2011
Data Entry Specialist
Manually entered high volume survey data into SPSS and Excel databases for analysis, performed required testing and generated data reports for incorporation in program evaluation reports.
Apr 1994 — May 2000
Education
2014 — 2020
2012 — 2013
2010 — 2011
1994 — 1998
Occupations
Executive
Program Director
IT Professional
Information Technology Specialist
Agents
Operations Manager
IT Specialist
Skills
Customer Service
Leadership
Team Building
Microsoft Office
Public Speaking
Employee Training
Technical Support
Project Management
Strategic Planning
Process Improvement
Troubleshooting
Training
Program Management
Analysis
Sales
Coaching
Windows
Customer Satisfaction
Qualitative Research
Budgets
Change Management
Research
Organizational Development
Management
Team Leadership
Communication
Leadership Development
Business Process Improvement
Technical Writing
Networking
Customer Relationship Management
Databases
Cross Functional Team Leadership
Salesforce.com
Zendesk
Documentation
Software Documentation
Testing
Customer Support
Computer Hardware
Internet of Things
Project Scope Development
Scope Planning
Chrome Os
Google Analytics
Google Suite
Google Scholar
Internal Communications
Content Management
Content Development
FAQs about Christina Danuser
What is the main profession of Christina Danuser?
Christina Danuser is a Knowledge Base Program Manager - Devices and Services Customer Care.
What are the profession of The professional?
These person's professions are Executive and Program Director
Where is Christina Danuser located?
The expert is currently located in San Francisco, California.
Where did Christina Danuser work?
This expert worked at Google, Trusource Labs.
Where has Christina Danuser studied?
Christina studied at the Colorado Technical University from 2014 to 2020.
What is the industry that Christina Danuser is connected to?
Christina Danuser works in Information Technology And Services industry.
Are there any skills, that Christina Danuser has?
This professional has the following skills: Customer Service, Leadership, Team Building, Microsoft Office, Public Speaking, Employee Training, Technical Support, Project Management, and Strategic Planning.