Chris Adcock is a qualified professional, working in Carmax main office of which is in 571. as a Director, Workforce Management since 2019. Chris Adcock gained professional experience in more than ten positions at different companies. Chris Adcock went to the Virginia Commonwealth University and got education there from 1996 to 2000. This professional has these qualifications: Six Sigma Blue Belt (Opex Blue Belt). Richmond, Virginia is the area, where this professional was lastly known to settle. Chris Adcock's phone and email can be accessed through this website on demand.
Name variants:
Christian Adcock,
Christopher Adcock,
Christine Adcock,
Crystal Adcock
Last updated Jul 06, 2024
Contact Information
Workplace
Colleagues
Work History
Director, Assistance Center Strategy
2775 Sanders Rd, Northbrook, IL 60062
We are the Good Hands: We help people realize their hopes and dreams through products and services designed to protect them from life's uncertainties and to prepare them for the future.The A...
Aug 2016 — Aug 2019
Vice President, Workforce Optimization
Responsible for reporting, analytics, strategic planning, workforce management, process engineering, and voice of customer for business units in the U.S., Mexico, and Canada. Oversees a team...
Jan 2012 — Jul 2016
Director, Business Productivity
Led the Workforce Management, Reporting/Analytics, and Claims Quality Assurance/Special Investigations teams to support the delivery of key support services for the Operations division. Prod...
May 2010 — Jan 2012
Manager, Workforce Management
Led the Workforce Management and Reporting/Analytics team to support the delivery of key support services to the Operations division. Ensured timely and accurate delivery of all reporting/a...
Jan 2007 — May 2010
Director, Business Productivity
Manage day-to-day operations of a team of Workforce Management and Reporting Analysts, ensuring proper delivery of reports and schedules. Act as internal consultant for Operations Managers ...
Dec 2006 — Jan 2012
Operations Analyst
Deliver scheduled and ad-hoc reporting and analysis for Bankcard Operations group. Participate in User Acceptance Testing for CRM application, include branch scripting development, report b...
Dec 2005 — Dec 2006
Operations Analyst
Deliver scheduled and ad-hoc reporting and analysis for Bankcard Operations group. Participate in User Acceptance Testing for CRM application, include branch scripting development, report bu...
Mar 2005 — Dec 2006
Team Leader
Led a team of Customer Service Associates to ensure quality and productivity meet or exceed department standards. Facilitated call calibration sessions with clients and implement new product...
Mar 2004 — Mar 2005
Senior Concierge Associate
Provided white-glove telephone customer service to top-tier clients for major credit card issuer. Operated SABRE-based travel agent software to make and modify travel arrangements. Researche...
Mar 2002 — Mar 2004
Education
1996 — 2000
Occupations
Executive
Vice President
Director
Analysts
Counselor
Managers
Business Intelligence Professional
Chief Executive
Operations Manager
Advisor
Business Consultant
Skills
Process Improvement
Call Center
Insurance
Business Analysis
CRM
Strategy
Operations Management
Recruiting
Management
Product Development
Change Management
Business Process Improvement
Strategic Planning
Risk Management
Vendor Management
Crm
Leadership
Analysis
Cross Functional Team Leadership
Call Centers
Analytical Skills
Customer Relationship Management
Account Management
Business Intelligence
Customer Service
Team Building
Business Strategy
Project Management
Consulting
Contact Centers
FAQs about Chris Adcock
What is the main profession of Chris Adcock?
The expert is a Director, Workforce Management.
What are the main profession of This expert?
These person's professions are Executive and Vice President
Where is Chris Adcock located?
Chris is currently located in Richmond, Virginia.
Does Chris Adcock have the email address?
cm**@hotmail.com is Chris Adcock's email address.
Where did Chris Adcock work?
The professional worked at Carmax, Allstate.
Where has Chris Adcock studied?
Chris studied at the Virginia Commonwealth University from 1996 to 2000.
Are there any certifications Chris Adcock has?
Chris received the following certifications: Six Sigma Blue Belt (Opex Blue Belt).
What languages does Chris Adcock speak?
Chris Adcock speaks German.