Carolyn Poole is a eficient expert, who works in Csg Openline Csg Channels Csg Services as a Customer Service Specialist Ii, Bpe Iii, Call Center Manager, Channel Sales Representative Iii, Qa Specialist since 2003. This person gained professional experience in more than four positions at various companies. Carolyn Poole went to the The Art Institutes and got education from 2011 to 2013. Colville, Washington is the area, where this professional was lastly known to be situated. This person's e-mail and phone can be easily accessed through SoftwareOfficial by request.
Name variants:
Caroline Poole
Last updated Jul 06, 2024
Contact Information
Last Update
Jul 12, 2022
Email
ca**@csgopenline.com
Location
Colville, WA
Company
Csg Openline Csg Channels Csg Services
Workplace
Customer Service Specialist Ii, Bpe Iii, Call Center Manager, Channel Sales Representative Iii, Qa Specialist
Work History
Customer Service Specialist Ii, Bpe Iii, Call Center Manager, Channel Sales Representative Iii, Qa Specialist
Over the years I have seen a lot of changes within CSG and adapted to each new change as it came. I could list all of the experiences I have had over the past 13 + years but it would be a lo...
Oct 2003 — Jul 2016
Business Partner Expert Iii
Redmond, WA
1. Ability to train and orient team members on projects
2. Ability project coach other team members
3. Strong problem solver and independent thinker that correctly identifies issues to be...
Apr 2010 — Jun 2014
Business Partner Expert 2
5000 148Th Ave northeast SUITE 150, Redmond, WA 98052
Developing agents skill base. Conducting performance reviews. Completing 1:1 sessions with agents. CCO reporting. In process of learning new project specifics and reporting. Work with Q.A. t...
Oct 2003 — Jun 2013
Production Supervisor and Lead
5000 148Th Ave northeast SUITE 150, Redmond, WA 98052
Managed call center agents. Performed performance reviews, Call center operations reporting, Top 5 reports, Agent development. Monitored quality of calls, conducted 1:1 sessions with team, a...
Oct 2003 — Jun 2010
Education
2011 — 2013
2002 — 2003
Occupations
Sales Specialist
Client Service Officer
Executive
Manager
Sales Representative
Sales Agent
Quality Assurance Professional
Health Specialist
Certified Nurse Aide
Partner
Sport Trainer
Sports Trainer
Artist
Model
Counselor
Customer Service
Operations Manager
Inspector
Nurse
Nurse Practitioner
Chief Executive
Sports Trainers
Advisor
Skills
Training
Management
Process Improvement
Leadership
Call Centers
Call Center
Coaching
Team Building
Quality Assurance
Sales
Solution Selling
Customer Service
Selling
Account Management
Vendor Management
Human Resources
Technical Support
Sharepoint
Outlook
Saas
Crm
Customer Retention
Customer Satisfaction
Salesforce.com
Lead Generation
Microsoft Excel
Program Management
Project Management
Interviews
Time Management
Microsoft Crm
Customer Relationship Management