Brian Hanna is a high-level professional, working in AIG Warranty main office of which is in 738. on the position of Consumer Relations Team Manager since 2011. This expert has earned professional experience in more than eight positions at various companies. Brian Hanna went to the Webster University and got education from 2010 to 2012. Louisville, Kentucky is the area, where this person was lastly known to settle. This professional's email address and phone are easily accessed through SoftwareOfficial on demand.
Name variants:
Bryan Hanna,
Bryant Hanna
Last updated Jul 04, 2024
Workplace
Consumer Relations Team Manager
New York, NY
Industry
Insurance, Insurance Brokers and Imports Household Furniture and Kitchen Utensils, Information Services, Insurance Companies, Insurance Agencies & Brokerages
Colleagues
Work History
Consumer Relations Team Manager
Jeffersonville, IN
Manager for the Consumer Relations and First Call Resolutions Teams. In charge of development and coaching for all Team Leads within the Customer Support department in ensuring that we are ...
from Mar 2011
Supervisor
Facilitated in starting a new line of business dealing in the sale of Medicare Part D. Created various databases and assisted in training for Workforce, Quality, and Customer Service groups...
Sep 2010 — Apr 2012
Technical Escalation Specialist Supervisor II
Charter Communications is a Fortune 500 company and the fourth-largest cable operator in the United States. They provide advanced video, high-speed Internet, and telephone services to appro...
Feb 2009 — Jun 2010
Escalation Specialist Supervisor
Involved in the complete restructuring of the Escalations Specialists group in transistioning from a floor walking to a help desk function. Analyzed all available data in communicating the ...
May 2005 — Jun 2010
Customer Service Escalation Specialist Supervisor II
Managed, coached, and developed staff to a level of professional customer care, guaranteeing optimum team and individual performances, in a multi-product environment
-Interacted with custome...
Mar 2008 — Feb 2009
Broadband Customer Care Supervisor
Supervised the daily activities of the Customer Service Representatives; coordinate work schedules and customer service activities; communicate customer service performance objectives
-Provi...
Jan 2007 — Mar 2008
Quality Assurance Analyst
Digitally recorded and monitored recorded and live calls to measure and report performance feedback.
-Communicated metrics for performance goals/objectives
-Measured representatives on call...
May 2006 — Jan 2007
High Speed Data Specialist
Responded to customer inquiries regarding products and services
-Offered additional or alternative product and services to customer
-Attempted to save disconnects or avoid reduction in servi...
May 2005 — May 2006
Education
2010 — 2012
1998 — 2003
Occupations
Executive
Manager
Managers
Supervisor
Engineer
Customer Service
Sales Specialist
Client Service Officer
Artist
Performer
Operations Manager
Skills
Call Center
Billing
Customer Satisfaction
Customer Service
Coaching
Training & Development
Quality Assurance
Change Management
Program Management
Risk Management
Sales Management
Management Consulting
Event Management
Employee Training
Troubleshooting
Customer Experience
Team Leadership
Customer Retention
Call Centers
Account Management
Telecommunications
Team Building
Invoicing
Vendor Management
FAQs about Brian Hanna
What's the main profession of Brian Hanna?
This professional's job is Consumer Relations Team Manager
What jobs is Brian proficient at at?
Brian Hanna is proficient at such jobs as Executive and Manager.
Where does Brian Hanna currently live?
Louisville, Kentucky is the place where Brian Hanna lives
Where did Brian Hanna work?
Brian worked at AIG Warranty, ACS.
What education does Brian Hanna have?
Brian studied at the Webster University from 2010 to 2012.
What is professional industry that Brian Hanna worked in?
This professional works in Consumer Services industry.
What are professional skills of Brian Hanna?
Brian Hanna has the following skills: Call Center, Billing, Customer Satisfaction, Customer Service, Coaching, Training & Development, Quality Assurance, and Change Management.