Brad Worthington is a eficient expert, who works in National General Insurance main office of which is in 4. on the position of Manager, Voice Communications since 2018. Brad Worthington gained professional experience in more than eight positions at different companies. Brad Worthington went to the Columbus Technical College and got education there from 1984 to 1985. Brad Worthington has the following qualifications: Interaction Center Voip Professional (Interactive Intelligence – Icvp), Interaction Center Dialer Certified Engineer (Idce), and Interaction Center Handler Developer (Ichd). Columbus, Georgia is the area, where this person was lastly known to live. Brad's e-mail and phone are accessed through this website on demand.
Name variants:
Bradford Worthington,
Bradley Worthington
Last updated Jul 04, 2024
Contact Information
Last Update
Jun 25, 2022
Email
bw**@aflac.com, br**@synovus.com, br**@mediacombb.net
Location
Columbus, GA
Company
Workplace
Manager, Voice Communications
New York, NY
Industry
Insurance, Management Consulting Services
Colleagues
Work History
Manager, Voice Communications
59 Maiden Ln, New York, NY 10038
Responsible for the operational stability of the Genesys/I3 telecommunication systems which is comprised of VoIP, IVR and faxing services utilized in international call centers and corporate...
from Feb 2018
Contact Center and Ivr Engineer
5755 north Point Pkwy SUITE 234, Alpharetta, GA 30022
Maintenance, enhancements, and administration of the I3 platform
Designs, develops, analyzes and maintains custom contact center reporting, trending of data and system capacity studies
De...
Apr 2017 — Feb 2018
Lead Telecommunications Engineer
1111 Bay Ave, Columbus, GA 31901
Initially supported multiple Interactive Intelligence platforms (including I3 IVR) for several Contact Centers
Now leading a team of 5 Systems/Telecom Engineers in supporting Cisco IVR (CV...
Oct 1, 2012 — Apr 2017
Client Server Software Analyst, Lead
1 Tsys Way, Columbus, GA 31829
Support Interactive Intelligence applications and systems for the Contact Center
Project coordination
Telephony Support for corporate offices using Avaya PBX/ACD, and Aura Voice Mail
Key...
Aug 2011 — Oct 2012
Systems Engineer Ii
Virginia
Supporting the Contact Center Technologies used in the Prayer Counseling Center:
Responsible for the day-to-day support of the Interactive Intelligence applications and systems for the Con...
Jul 2010 — Aug 2011
Executive Vice President Community Building and Organizing
Responsible for community service and outreach projects
Developing volunteer force for executing projects
Sep 2009 — Jun 2010
Telecommunications Analyst
120 Monument Cir, Indianapolis, IN 46204
Supported multiple Contact Centers in two locations using Siemens PBX/ACD
Provided support for call routing, Workforce Management, & Call Monitoring/Recording Systems
Primary support for ...
1997 — 2003
Education
1984 — 1985
1983 — 1984
1978 — 1982
Occupations
Executive
Manager
IT Professional
Computer Network Professional
Health Specialist
Technicians
Project Managers
Engineer
Technical Support Specialist
Operations Manager
Network Administrator
Systems Support Specialist
Support Specialists
Skills
Call Centers
Ivr
Telecommunications
Voip
Integration
Vendor Management
Avaya
Networking
Cti
Call Center
Contact Centers
Unified Communications
Troubleshooting
Project Management
Team Leadership
Telephony
Management
Software Documentation
Sip
Acd
System Deployment
Disaster Recovery
Workforce Management
Budgets
Avaya Technologies
Queuing
Project Planning
Training
Service Delivery
Video Conferencing
Voice Mail
Client/Server
Contact Center Technologies
Computer Telephony Integration
Integrated Voice Response
Pbx/Acd
Interaction Center Voip Professional
Interaction Center Dialer Certified Engineer
Interaction Center Handler Developer
Cisco Introduction To Networking Technologies
Cisco Interconnecting Network Devices
Voice Over Ip
Quality Monitoring/Recording
Videoconferencing
Virtual Queuing Technology
Release Management and Coordination
Budgeting
Vendor Management/Relationship
FAQs about Brad Worthington
What's the main profession of Brad Worthington?
Brad is a Manager, Voice Communications.
What are the profession of Brad Worthington?
These person's professions are Executive and Manager
Where is Brad Worthington currently located?
Brad Worthington is currently located in Columbus, Georgia.
What is the professional's email?
Brad's email is bw**@aflac.com and br**@synovus.com.
How many companies did Brad Worthington work at?
Brad Worthington worked at eight jobs.
What education does Brad Worthington have?
Brad studied at the Columbus Technical College from 1984 to 1985.
Are there any professional certifications Brad Worthington has?
The professional received the following certifications: Interaction Center Voip Professional (Interactive Intelligence – Icvp) and Interaction Center Dialer Certified Engineer (Idce).
Are there any professional industries, that Brad Worthington works in?
This professional works in Insurance industry.