Name variants:
Robert Oelschlager
Last updated Jul 04, 2024
Contact Information
Last Update
Jul 11, 2022
Email
bo**@gmail.com, bo**@forcepoint.com, bo**@gmail.com
Location
Austin, TX
Company
Workplace
Director of Knowledge Services and Customer Success
Austin, TX
Industry
Computer Software, Software And Implementation Services, Computer Related Services
Colleagues
Work History
Director of Knowledge Services and Customer Success
401 Congress Ave SUITE 2650, Austin, TX 78701
Dec 2018 — May 2019
Senior Manager, Technical Support and Customer Care
10900 Stonelake Blvd, Austin, TX 78759
Responsible for Forcepoint online experience and knowledge management. Implemented KCS, Coveo Enterprise Search and Salesforce Communities. Advocate and drive overall self-service initiative...
Oct 2015 — Dec 2018
Senior Manager - Americas Technical Support
8900 Renner Blvd, Lenexa, KS 66219
Responsible for the service delivery for Enterprise Software Support in the Americas. Managed a global team responsible of over 100 employees.
Improved several key performance indicators; ...
May 2005 — Oct 2015
Technical Support and Esupport Manager
7565 Irvine Center Dr, Irvine, CA 92618
Began career delivering support over the phone for Gateway computers. Within a few years promoted to the management team of Gateways eSupport department. While in eSupport, achieved these s...
Feb 1994 — Apr 2005
Education
1988 — 1993
Occupations
Executive
Manager
Director
IT Professional
Computer Software Professional
Operations Manager
Software Developers
Skills
Enterprise Software
Cloud Computing
Salesforce.com
Business Analysis
Saas
Enterprise Content Management
Management
Process Improvement
Integration
Technical Support
Strategy
Crm
Pre Sales
Business Process Improvement
Professional Services
Business Process
Business Intelligence
Customer Relationship Management
Team Leadership
Kcs
Knowledge Management
Knowledge Base
Leadership
Team Building
Teamwork
Team Motivation
Software Development Life Cycle
Project Management
Program Management
Product Management
Vendor Management
Contract Negotiation
FAQs about Bob Oelschlager
What's the main profession of Bob Oelschlager?
This professional's job is Senior Knowledge Manager
What are the main profession of The professional?
These person's professions are Executive and Manager
Where does Bob Oelschlager currently live?
Austin, Texas is the place where Bob Oelschlager currently lives
Does the professional have the email address?
bo**@gmail.com and bo**@forcepoint.com is The professional's email address.
Where did Bob Oelschlager work?
Bob Oelschlager worked at Aurea Software, National Instruments.
Where has Bob Oelschlager studied?
Bob studied at the Iowa State University from 1988 to 1993.
Are there any special industries, that Bob Oelschlager works in?
This professional works in Computer Software industry.
Are there any skills, that Bob Oelschlager has?
This person has skills in the following areas: Enterprise Software, Cloud Computing, Salesforce.com, Business Analysis, Saas, Enterprise Content Management, Management, Process Improvement, and Integration.