Name variants:
Robert Mcginness
Last updated Jul 02, 2024
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Work History
Senior Vice President Customer Success
27-43 Wormwood St, Boston, MA 02210
Responsible for Global Support, Professional Services and Customer Care teams at Zerto. We are focused on protecting customer's data and guiding them through their IT Resiliency journey.
from Sep 2018
Vice President Customer Support
1 Market, San Francisco, CA 94105
Functional Leader for all B2C Salesforce Support Products including Commerce Cloud, Marketing Cloud, Community Cloud and DMP. Responsible for improving support processes, systems and custome...
from Jun 2016
Vice President | Saas | Support | Customer Success | Education
5 Wall St, Burlington, MA 01803
Responsible for global delivery of support services to Demandware customer and partner ecosystems.
Rebuilt the Support organization to provide support and enablement for partner driven eco...
Jul 1, 2006 — Jun 2016
Us Support Manager
1 Wall St, Burlington, MA 01803
Established US Support team and creation of support processes for customers such as EMC, BP and Pfizer.
Deployed new Ticketing system and knowledge base to improve customer self service an...
Aug 2005 — Jul 2006
Principal Support Engineer
555 east Business Center Dr, Mount Prospect, IL 60056
1999 — Jan 2005
Education
1989 — 1993
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Senior Vice President
IT Professional
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