With work experience over 11 years, this person is nowadays working at Getaroom.com which is located in 104 as a Senior.Vp Operations, Emea, Apac. Bill received his education from 1988 to 1991 at the Stephen F. Austin State University. This person can be found in Dallas, Texas. To contact directly Bill, you can search for their phone number or e-mail address or find full information by requesting access to their further details on SoftwareOfficial.
Name variants:
Billy Ratliff,
Billie Ratliff
Last updated Jul 04, 2024
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Work History
Senior .Vp Operations, Emea, Apac
3010 Lbj Fwy, Dallas, TX
Sr.VP Operations at getaroom.com
from Feb 2009
Vice President Contact Center Operations
10467 Corporate Dr, Gulfport, MS 39503
Report directly to COO/EVP Operations. Promoted from Executive Director of CC Operations in August 2007. Manage 100-seat corporate contact center, consisting of multi-channel support includ...
Aug 2006 — Oct 2009
Senior Manager Contact Center
5400 Lbj Fwy SUITE 500, Dallas, TX
Reported directly to SVP, Operations. Managed inbound/outbound corp. contact center, including telesales, customer service and reservations dept; delivered approximately 15% of all corp sal...
Jul 2001 — Nov 2002
Director Client Services
5400 Lbj Fwy SUITE 500, Dallas, TX
Reported directly to Sr. Director, Global Ops. Responsible for multi-site operations including Customer Care, Client Services, QA, E-mail Support, Consumer Relations and Hotel Processing.
...
Aug 1999 — May 2006
Education
1988 — 1991
1984 — 1986
Occupations
Executive
Vice President of Operations
Vice President
Chief Operating Officer
Executive Vice President
Chief Executive Officer
Agents
IT Professional
SalesForce Administrator
Sales Specialist
Agent
Operations Manager
Chief Executive
General and Operations Manager
Corporate Executive
Database Administration Professional
Database Administrator
Sales Representative
Skills
Call Centers
Customer Satisfaction
Management
Account Management
Vendor Management
Leadership
Crm
Call Center
Workforce Management
Sales
Training
Strategy
P&L Management
Customer Retention
Team Building
Business Development
Coaching
Team Leadership
Customer Service
Outsourcing
Start Ups
Project Management
Contact Centers
Teamwork
Salesforce.com
Process Improvement
E Commerce
Hotels
Analytics
Customer Experience
Call Center Development
Telecommunications
Inbound Marketing
Strategic Planning
Marketing
Customer Relationship Management
Online Marketing
Marketing Strategy
New Business Development
Contract Negotiation
Tourism
Human Resources
Sales Management
Online Advertising
Strategic Partnerships
Operations Management
Program Management
Team Management
Lead Generation