Name variants:
Billy Haeffner,
Billie Haeffner
Last updated Jul 03, 2024
Contact Information
Last Update
Jul 4, 2022
Email
bh**@avtex.com, bi**@hotmail.com
Location
Lincoln, NE
Company
Workplace
Business Customer Service Manager
Imperial, NE
Industry
Telecommunications, Ret Misc Merchandise, Telephone Communications, Internet Service, Phone Sales, Cell Phone Service, Cable Tv Service
Colleagues
Work History
Business Customer Service Manager
610 Broadway, Imperial, NE 69033
Excited to start work providing cutting edge Gig-e internet fiber to living room service to Nebraska. With Netnet as a strategic partner we will aggressively move to grow our customer base i...
from May 2016
President
Principal Consultant for Call Center Startups and productivity enhancement. Chief Designer and Architect of Workforce Admin a productivity enhancing system for small to medium call centers.
Jan 2010 — May 2016
Senior Consultant - Working With Covered California
Provided subject matter expertise in the creation of a 1200 seat service center to support customers of Covered California (California version of Obamacare). In this capacity I provided guid...
Nov 2012 — Oct 2013
Customer Development Representative
3500 American Blvd west SUITE 300, Bloomington, MN 55420
I provided companies with the tools they need to improve the interaction with their customer via Voice, E-mail, Web Chat, or Unified Messaging. Avtex is a value added reseller for Microsoft,...
May 2007 — Dec 2011
Dir, Customer Experience
810 7Th Ave, New York, NY 10019
During my time at Insight we sourced and implemented a Virtual call Center consisting of a Cicso network between 23 locations. Call Center Technology was provided by Aspect. This is where I ...
Feb 2005 — Nov 2006
Senior Customer Service Director
New York
While working at Mediacom I was responsible for one of three Division Customer Service organizations. Upon arrival I assessed the situation and wrote a proposal to stitch 11 small phone answ...
Nov 2001 — Feb 2005
Director, Customer Service
During my time at ClearSource we were rapidly expanding prior to capitol for emerging telecom drying up. I was able to create a virtual call center out of our three locations to take advanta...
Feb 2000 — Nov 2001
Registered Representative
12555 Manchester Rd St, Louis, MO
Opened the 25th office in California in the spring of 1987 and traveled to Lobby in Washington as the California Grass Roots Taskforce. Sold all investments to local clients in the central v...
Sep 1986 — Jan 1991
Branch Manager
My first real job. Chuck Fargson gave a very young and experianced, but persistant kid a job selling. In the 11 years I was able to build the Lincoln Nebraska area from $76,000 annual revenu...
Nov 1974 — Aug 1985
Education
1980 — 1983
1974 — 1978
1970 — 1973
Occupations
Sales Specialist
Counter Manager
Executive
Partner
Chairperson
Senior Advisor
Architect
Designer
Sales Representative
Chief Executive
Advisor
Skills
Call Center
Packaging
Service Operations
Material Handling
Securities
Customer Satisfaction
Forecasting
Performance Management
Scheduling
Customer Service
Customer Relations
Operations Management
Team Building
Process Improvement
Strategic Planning
Sales Management
Budgeting
Problem Solving
Telecommunications
Coaching
Account Management
Business Analysis
Microsoft Office
Product Management
Team Leadership
Change Management
Negotiation
Contract Negotiation
Mentoring
Product Development
Cross Functional Team Leadership
Process Engineering
Administration
Powerpoint
Planning
Customer Experience
Access
Vendor Management
Excel
Word
Analysis
Ivr
Predictive Dialers
Acd
Workforce Management
Attendance
Metrics Definition
Mentoring of Staff
Team Management
Business Strategy
FAQs about Bill Haeffner
What is the main profession of Bill Haeffner?
The expert is a Business Customer Service Manager.
What jobs is Bill Haeffner proficient at at?
Bill Haeffner is proficient at such jobs as Sales Specialist and Counter Manager.
Where is Bill Haeffner currently located?
Bill Haeffner is currently located in Lincoln, Nebraska.
Does Bill Haeffner have the email address?
bh**@avtex.com and bi**@hotmail.com is The expert's email address.
Where did Bill Haeffner work?
This expert worked at Allo Communications, Wilsher Consulting.
Where has Bill Haeffner studied?
Bill studied at the Nebraska Wesleyan University from 1980 to 1983.
What is the industry that Bill Haeffner worked in?
This person works in Telecommunications industry.
Are there any special skills, that Bill Haeffner has?
This professional has skills in the following areas: Call Center, Packaging, Service Operations, Material Handling, Securities, Customer Satisfaction, Forecasting, Performance Management, and Scheduling.