Since 2013, Belinda Cortez has been working in Tech One based 42, 42. This professional is a high-skilled It Professional Consultant with over 15 years of work experience. According to Belinda's resume and work profile, this professional has worked at more than ten places with diverse backgrounds and gained various skills. Belinda attended school at the Southwest Institute of Healing Arts from 2010 to 2018. Belinda learned Spanish and Italian. They have the following certificates: Licensed Analyst of the Predictive Index(R) System, Prodvida Dance Instructor (In Training), Certified Transpersonal Hypnotherapist, and Transformational Life Coach. Phoenix, Arizona is the place where Belinda Cortez currently lives. You can search for Belinda Cortez's email address and phone number. We can also provide you exhaustive contact information upon request.
Name variants:
Bel Cortez,
Bell Cortez,
Belle Cortez,
Linda Cortez,
Lindy Cortez,
Lin Cortez,
Lynn Cortez,
Bella Cortez
Last updated Jul 03, 2024
Contact Information
Last Update
Jul 13, 2022
Email
be**@konakaicorp.com, bc**@triwest.com
Location
Phoenix, AZ
Company
Workplace
It Professional Consultant
Tempe, AZ
Industry
Information Technology and Services, Computer Repair
Colleagues
Work History
It Professional Consultant
1705 west University Dr SUITE 104, Tempe, AZ 85281
Assisted previous employer with transitioning operations and changing their voice and contact center platform from Cisco to Avaya by ensuring all business requirements were captured and perf...
Jun 2013 — Nov 2013
Senior Solution Architect
Scottsdale, AZ
A professional business-consulting corporation located in Phoenix, AZ, we partner with companies across the country to develop pragmatic business process optimization solutions that deliver ...
from Oct 2013
Manager, Application Development
P/O Box 42049, Phoenix, AZ
Hiring, coaching, and resource management for up to 10 employees ranging in skill sets from requirements gathering, database administration, design, development, testing and operational sup...
Apr 2012 — Jun 2013
Manager, Ivr Applications
P/O Box 42049, Phoenix, AZ
Lead and manage the IT Communication Services development team of technical, administrative and support personnel. Responsible for implementing new voice applications and updating existing a...
Jun 2007 — Apr 2012
Lead Telephony Systems Programmer
P/O Box 42049, Phoenix, AZ
Performed IVR development and call routing using Intervoice IVR, Cisco CVP IVR, and Cisco ICM scripting
Created detailed design plans for the most widely used IVRs
May 2005 — Jun 2007
Senior Business Analyst
P/O Box 42049, Phoenix, AZ
Plan, lead and perform requirements gathering, analysis, design, construction and implementation of new – and modifications to existing – information systems to enhance and support business...
Sep 2004 — May 2005
Senior Healthcare Data Analyst
P/O Box 42049, Phoenix, AZ
Analyzed call data to seek improvement opportunities
Created various automated metric-gathering forms and reports
Dec 2003 — Sep 2004
Senior Management Analyst
P/O Box 42049, Phoenix, AZ
Created and administered department-wide aptitude tests to measure the impact of cross-functional training
Developed various reward programs
Nov 2002 — Dec 2003
Operations Analyst
P/O Box 42049, Phoenix, AZ
Simplified various business processes by streamlining workflows and identifying and removing obstacles
Jan 1999 — Nov 2002
Education
2010 — 2018
2013 — 2015
1993 — 1997
Occupations
Counselor
Architect
IT Professional
Computer Network Professional
Information Technology Specialist
Executive
Partner
Advisor
Network Administrator
IT Specialist
Chief Executive
Skills
Integration
Ivr
Vendor Management
Software Documentation
Call Centers
Business Analysis
Process Improvement
Business Process Improvement
Program Management
Visio
Cti
Cisco Technologies
Telephony
Workforce Management
Management
Contact Centers
Call Center
Leadership
Voip
Software Development
Analysis
Testing
Telecommunications
Hipaa
Troubleshooting
Team Leadership
Unified Communications
Active Directory
Sdlc
Disaster Recovery
Quality Assurance
Problem Solving
Enterprise Software
It Management
System Deployment
It Operations
Hypnotherapy
Life Coaching
Coaching
Transformational Life Coaching
Guided Imagery