Name variants:
Barnabas Henderson,
Bernard Henderson
Last updated Jul 03, 2024
Contact Information
Workplace
Service Director
Gainesville, FL
Industry
Automotive, Auto Body Repair, Car Sales, Auto Repair
Colleagues
Work History
Director of Fixed Operations
4516 Durham Chapel Hill Blvd, Durham, NC 27707
Director of Fixed Operations. I was in charge of parts, service, body shop and detail. I had 135 employees. We increased sales, gross, retention, CSI. Top 50 dealers in customer retention. T...
Oct 2005 — Jul 2016
Director of Fixed Operations
Increased sales by 76%.
Increased Customer Satisfaction Index by 81%.
Implemented training course for Service Advisors and Technicians.
2004 — 2005
Service Director
11711 Gulf Fwy, Houston, TX 77034
Expanded service personnel due to increase in business. Increased gross profit from $110,000 per month to $300,000 per month. This increased parts sales by 33%. (note) I was only there a sho...
2004 — 2005
Service Manager
Expanded service personnel by 25%.
Increased Service Department Gross from 110k to 300k per month.
Service Department was one of the top stores for AutoNation in Gross and Sales.
2003 — 2004
Service Manager
Increased sales by 83%.
Increased Customer Satisfaction Index by 74%.
Increased employees by 12% and implemented a new training program for Service Advisors and Technicians.
1998 — 2003
Service Director
Increased sales by 83%
Increased Service personnel by 12% due to increase in business
Increased CSI by 74%
Implemented True Team Production System for quicker repair time
Jul 1995 — Aug 2003
Service Manager
3521 east Sunshine St, Springfield, MO 65807
I started out as the Manager and only Service Advisor with 6 technicians and increased personnel to 9 Service Advisors and 26 Technicians due to increasing business
Tripled the Service Dep...
Jun 1990 — Jul 1995
Director of Fixed Operations at Mark Jacobson Toyota
4516 Durham Chapel Hill Blvd, Durham, NC 27707
Education
1974 — 1978
Occupations
Executive
Director
Health Specialist
Technicians
Operations Manager
Skills
Leadership
Customer Retention
Automobile
Management
Team Building
Operations Management
Troubleshooting
Customer Satisfaction
Automotive
Negotiation
Time Management
Process Improvement
Team Leadership
Employee Training
Customer Service
Profit
Parts
Sales
Automotive Aftermarket
Warranty
It Service Management
Sales Process
Business Development
Sales Management
Sales Operations
Inventory Management
Training
FAQs about Barney Henderson
What is the main profession of Barney Henderson?
Barney is a Service Director.
What jobs is Barney Henderson a professional at?
Barney Henderson is a professional such jobs as Executive and Director.
Where is Barney Henderson located?
The expert is currently located in Durham, North Carolina.
Where did Barney Henderson work?
This expert worked at Gatorland Toyota, Bill Cole Automall.
What education does Barney Henderson have?
Barney studied at the Hillcrest High School from 1974 to 1978.
What are the certifications of Barney Henderson?
The expert received the following certifications: Toyota Master Service Manager and Parts Manager..
What languages does Barney Henderson speak?
Barney Henderson speaks English.
Are there any industries, that Barney Henderson is connected to?
This professional works in Automotive industry.