Since 2018, Barbie Brisendine Taylor has been working in Hoverstate located 195, 195. Barbie is a competent Senior Manager of Business Systems with over 20 years of work experience. According to Barbie's resume and work profile, this person has worked at more than nine places with numerous backgrounds and gained various skills. Barbie attended school at the Texas Tech University from 1993 to 1996. Barbie Brisendine Taylor has the following certificates: Itil V2 Foundations, Project Management Professional (Pmp), Certified Pega Business Architect, and Exin. Barbie Brisendine Taylor can be found in Lubbock, Texas – where this professional is currently located. You can contact with Barbie by searching for phone or email address or find additional information by requesting access to the professional's details.
Name variants:
Barbara Taylor
Last updated Jul 04, 2024
Contact Information
Workplace
Senior Manager of Business Systems
Encino, CA
Industry
Internet, Nonclassifiable Establishments
Colleagues
Work History
Senior Manager of Business Systems
21031 Ventura Blvd SUITE 320, Woodland Hills, CA 91364
from Jan 3, 2018
Project Manager - Office of Strategic Initiatives
3601 4Th St, Lubbock, TX 79430
May 31, 2017 — Dec 31, 2017
Senior Service Delivery Manager
698 west 10000 south, South Jordan, UT 84095
Managed Support Operations, Global CRM Technical Support, and Customer Care teams
Project management, process design, systems design, documentation, and customer communication
Led project...
Apr 2006 — Feb 2017
Service Delivery Manager
490 north Mccarthy Blvd, Milpitas, CA 95035
Managed Maintenance Renewal, Customer Care, Integrated Technologies, and CRM Technical Support teams
Exceeded annual maintenance revenue goal of $27 Million.
Ensured all support metrics a...
Jun 2003 — Apr 2006
Customer Service Supervisor
490 north Mccarthy Blvd, Milpitas, CA 95035
Supervised Maintenance Renewal and Customer Care teams
Assured all support metrics and standards were met
Managed customer relationships
Received escalations relating to issue management...
Oct 2002 — Jun 2003
Customer Service Analyst
490 north Mccarthy Blvd, Milpitas, CA 95035
Responsible for day-to-day service interaction with customers
Interacted with external and internal customers via phone, e-mail, and online systems
Identified situations where escalation ...
Oct 2001 — Oct 2002
Front Office Manager
Oversaw Operations of Hotel Front Office, to include management of Front Office Operations, Reservations, PBX, and Guest Services to ensure guest satisfaction
Managed staffing, training, f...
Oct 2000 — Oct 2001
Front Office Manager
Sheraton Colorado Springs
Hilton Grand Rapids Airport
Holiday Inn Select DFW Airport
Jan 1997 — Oct 2000
Education
1993 — 1996
Occupations
Executive
Senior Manager
IT Professional
Information Technology Specialist
Project Manager
Operations Manager
IT Specialist
Project Managers
Skills
Enterprise Software
It Service Management
Cloud Computing
Professional Services
Saas
Service Management
Service Desk
Leadership
Management
Service Delivery
Incident Management
Itil
Customer Service
Project Planning
Analysis
Vendor Management
It Management
Crm
Call Centers
Microsoft Sql Server
Integration
Software As A Service
Customer Relationship Management
It Operations
Sla
Business Process
Software Documentation
Partner Management
Troubleshooting
Business Intelligence
Business Analysis
Process Improvement
Information Technology
Itil Certified
Technical Support