Andre Black is a high-skilled expert, that works in Hcl Technologies on the position of Critical Noc Incident Manager since 2018. Andre Black has earned professional experience in more than 13 positions at different companies. This person has these professional qualifications: Itil V3, Iso9001. Irving, Texas is the area, where this person was lastly known to settle. Their phone number and email can be easily accessed through this website on demand.
Name variants:
Andre Black
Last updated Jul 01, 2024
Contact Information
Last Update
Jul 7, 2022
Email
tl**@sbcglobal.net
Location
Irving, TX
Company
Hcl Technologies
Workplace
Critical Noc Incident Manager
Work History
Technical Services Program Manager
2500 West Loop south SUITE 410, Houston, TX 77027
from Jun 1, 2016
It Network Operartions Center - Incident Mannager
2650 Lou Menk Dr, Fort Worth, TX 76131
BNSF Railway operates one of the largest railroad networks in North America, with about 32,500 route miles in 28 states and two Canadian provinces. The railway is among the world's top trans...
Sep 2015 — May 2016
Senior Incident Manager
Responsible for driving the efficiency and effectiveness of the Incident and managing and coordinating activities between multiple ‘n’ level support groups to ensure adherence to Service Lev...
from Oct 2013
Critical Incident Manager
Responsible for owning and driving the activities related to the Critical (Severity 1, 2 and 3) Incident Management process. This includes ensuring that the following activities are performe...
Jun 2013 — Oct 2013
Director of Network Management Systems
Responsible for the day to day operations and overall direction and management of the Network Operation Center techs and Infrastructure engineers. Responsible for all aspects of the IT infra...
Jul 2012 — Jul 2013
Situation Manager
Support the company's vision for professional, decisive, and prompt Critical Incident Management. Serve as the escalation/coordination point for all mission-critical and/or SLA affecting sev...
Feb 2010 — Jul 2012
Noc Manager
Responsible for the day-to-day operations of a 24X7 network operations center and management of the NOC techs that provide Level I-II problem determination, resolution and documentation. Als...
Nov 2006 — Mar 2008
Education
1988 — 1990
1986 — 1988
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Operations Manager
IT Specialist
Skills
Vendor Management
Data Center
Management
Telecommunications
Networking
Cisco Technologies
It Service Management
Troubleshooting
Infrastructure
Noc
Technical Support
Software Documentation
Itil Certified
Enterprise Software
Sla
Active Directory
Incident Management
Iso 9000
Crm
Disaster Recovery
Servers
It Management
Help Desk Support
Itil
Process Improvement
Integration
Training
Vmware
Vpn
It Strategy
Service Level Agreements
Business Process Improvement
Customer Retention
Customer Engagement
Managed Services
NOC Management
Incident Management
Data Center Mangement
ITIL
ISO9001
CRM
ERP
Network Support