Amber Kitson is a high-skilled expert, working in Graduate Hotels main office of which is in 226. on the position of General Manager since 2019. Amber Kitson has earned professional experience in more than nine positions at different companies. Amber Kitson went to the The University of Georgia and received education there from 2010 to 2014. Amber Kitson has the following qualifications: Ihg Front Office Operations Training, Ihg Guest Experience Champion, and Tam Certified (Techniques of Alcohol Management Training). Athens, Georgia is the area, where this expert was lastly known to live. Amber Kitson's e-mail and phone can be easily accessed through this website by request.
Name variants:
Amber Kitson
Last updated Jun 26, 2024
Contact Information
Last Update
Jul 3, 2022
Email
am**@att.net, am**@gmail.com
Location
Athens, GA
Company
Graduate Hotels
Workplace
General Manager
Work History
Director of Operations
133 north Jefferson St, Chicago, IL 60661
Jun 2018 — Jul 2019
Guest Services Manager - Holiday Inn
749 west Broad St, Athens, GA 30601
Lead a team of 15 associates to deliver exceptional guest service. Responsible for driving results of guest satisfaction scores between 92-97% in Overall Service, Efficiency of Check In, Eff...
Jan 2016 — May 2017
Interim Guest Services Manager - Holiday Inn Express
749 west Broad St, Athens, GA 30601
Developed a new team at the Front Desk and implemented continuous training program that focused on utilizing employee engagement to increase guest satisfaction. -Quickly learned a new brand ...
Aug 2016 — Nov 2016
Guest Services Supervisor - Holiday Inn
749 west Broad St, Athens, GA 30601
Trained all Guest Services Representatives in Front Desk Procedures, enforcing best practices while increasing guest satisfaction. -Worked as Loyalty Champion to exceed monthly enrollment go...
May 2015 — Jan 2016
Guest Services Representative and Night Auditor - Holiday Inn
749 west Broad St, Athens, GA 30601
Anticipate the needs of all guests, ensuring a pleasant and comfortable experience for each and every visitor on property.
Jul 2014 — May 2015
Banquet Server and Banquet Captain
749 west Broad St, Athens, GA 30601
Oversaw banquet team to ensure accurate delivery of Banquet Event Order. -Developed relationship with client and was available for all services required by client during the event. -Followed...
Oct 2013 — Jul 2014
Education
2010 — 2014
2006 — 2010
Occupations
Executive
Chief Executive Officer
Director of Operations
Corporate Executive
Chief Executive
Operations Manager
Skills
Customer Service
Food and Beverage
Powerpoint
Microsoft Word
Microsoft Office
Microsoft Excel
Event Planning
Social Media
Micros
Team Leadership
Hospitality
Leadership
Teamwork
Cash Handling
Communication
Customer Satisfaction
Phone Etiquette
Hospitality Management
Hiring
Hotel Management
Management
Budget Management
Opera Full Service
Scheduling
Salespro
Holidex
Coaching
Synxis
Kronos
Reservations
Hospitality Industry