Amber Hone is a high-skilled professional, working in Midcontinent Communications as a Customer Insights Manager from 2020. This expert gained professional experience in more than six positions at various companies. Amber Hone went to the Southeast Tech and received education from 2015 to 2015. This person has such professional qualifications as Hdi Support Center Manager Certification. Sioux Falls, South Dakota is the area, where the professional was lastly known to be living. Amber Hone's e-mail and phone are easily accessed through this website on demand.
Name variants:
Amber Hone
Last updated Jun 29, 2024
Contact Information
Last Update
Jul 10, 2022
Email
al**@sio.midco.net
Location
Sioux Falls, SD
Company
Workplace
Colleagues
Work History
Client Success Department Manager
101 south Phillips Ave SUITE 300, Sioux Falls, SD 57104
Jan 2016 — Jan 2018
Customer Service Unit Manager
1680 Capital One Dr, Mclean, VA 22102
Conducted and or assisted with training programs for associates and managers. Training topics included onboarding, policies and procedures, and ongoing improvement.
Trained and mentored al...
2012 — 2015
Customer Service Unit Manager and Training Specialist
1680 Capital One Dr, Mclean, VA 22102
May 2012 — Dec 2014
Collections Unit Manager and Training Specialist
Coached and developed associates to maintain positive customer relations and focus on problem resolution with delinquent customers utilizing available tools. Assisted with and conducted tra...
Jun 2006 — May 2012
Collections Representative
Connected with customers, via inbound/outbound calls, and established payment arrangements to resolve credit card balances at all levels of delinquency.
Jan 1998 — May 2006
Education
2015 — 2015
1996 — 1998
Occupations
Executive
Manager
Department Manager
Operations Manager
Department Supervisor
Skills
Process Improvement
Management
Training
Banking
Change Management
Team Building
Analysis
Project Management
Customer Service
Strategy
Team Management
Team Leadership
Research
Business Process Improvement
Microsoft Excel
Business Analysis
Leadership
Mentoring
Job Coaching
Coaching