Allen Lai is a qualified expert, working in Otter.ai as a Head of Customer Success since 2020. This person gained professional experience in more than 14 positions at different companies. Allen Lai went to the San Jose State University and received education. This expert has professional qualifications: Pragmatic Marketing Certified. San Francisco, California is the city, where the professional was lastly known to be situated. Their contacts are easily accessed through this website by request.
Name variants:
Alan Lai
Last updated Jun 27, 2024
Contact Information
Last Update
Feb 1, 2016
Email
al**@gmail.com, al**@gmail.com, al**@docker.com
Location
San Francisco, CA
Company
Otter.ai
Workplace
Head of Customer Success
Work History
Head of Customer Success and Support
550 Hamilton Ave, Palo Alto, CA 94301
Jobox.ai is on a mission to shape the future of on-demand work. We’re bringing powerful tech to businesses previously operating on pen and paper. We're hiring! https://www.jobox.ai
from Jul 2018
Head of Product Support
San Francisco, CA
Plaid is a financial technology platform that enables applications to connect with users' bank accounts. Plaid builds beautiful consumer experiences, user-friendly infrastructure, and intell...
Jan 2017 — Jun 2018
Director, Global Support Services
144 Townsend St, San Francisco, CA 94107
Docker’s Global Support Services is on a mission to delight the millions of developers and system administrators that rely on Docker to build, ship, and run their distributed applications. W...
Jun 2015 — Dec 2016
Director, Technical Support
1200 Park Pl SUITE 350, San Mateo, CA 94403
We love our customers! The Technical and Community Support teams provide world-class support to consumers, businesses, partners, and developers on Bitcasa products and services through a var...
Sep 2012 — Dec 2014
Senior Manager, Technical Support
Campbell, CA
Manage Tier II and Enterprise Technical Support and Provisioning, assisting customers, partners, and developers.
Oct 2011 — Sep 2012
Sr. Manager, Technical Support
Campbell, CA
Manage Tier II and Enterprise Technical Support and Provisioning, assisting customers, partners, and developers.
Oct 2011 — Sep 2012
Product Manager - Enterprise Ssl
350 Ellis St, Mountain View, CA 94043
Manage the Symantec Enterprise SSL product line strategy and P&L.
Jul 2008 — Sep 2011
Supervisor, Ssl Technical Support
Virginia
Ensure all customer inquiries are handled according to team goals and Service Level Agreements (SLAs)
Build, train, and manage a high-performing team of highly talented and motivated i...
Jul 2005 — Mar 2007
Senior Technical Support Engineer
Virginia
Provide tier II post-sales technical support to customers and partners
Troubleshoot and respond to the full range of customer issues while adhering to internal weekly and quarterly ser...
Jun 2001 — Jul 2005
Network Engineer
Provide 2nd level telephone support to contracted customers, field engineers, and Nortel Networks partners on all Network Management products. Responsibilities include, but not limited to, p...
Apr 2000 — Jun 2001
Product Manager
350 Ellis St, Mountain View, CA 94043
Symantec Corporation (NASDAQ: SYMC) is the global leader in cybersecurity. Operating one of the world's largest cyber intelligence networks, we see more threats, and protect more customers f...
Education
Occupations
Executive
Manager
IT Professional
Information Technology Specialist
Technical Support Specialist
Operations Manager
IT Specialist
Systems Support Specialist
Support Specialists
Skills
Product Management
SDLC
Knowledge Management
Net Promoter Score
Customer Loyalty
SaaS
Cloud Computing
Cloud Storage
Business Collaboration
Salesforce.com
Zendesk
JIRA
Confluence
Secure Socket Layer (SSL)
Brand Loyalty
Collaboration
Leadership
Objectives and Key Results
Okr
Customer Delight
Customer Satisfaction
Customer Engagement
Saas
Customer Service
Customer Retention
Early Stage Startups
Cross Functional Team Leadership
Jira
Management
Sdlc
Scalability
Docker
Continuous Integration
Continuous Delivery
Strategic Planning
Api
FAQs about Allen Lai
What is the profession of Allen Lai?
This professional's job is Head of Customer Success
What jobs is Allen Lai proficient at at?
Allen Lai is proficient at such jobs as Executive and Manager.
Where does Allen Lai live?
San Francisco, California is the place where Allen Lai lives
Does the expert have the email address?
al**@gmail.com and al**@gmail.com is The expert's email address.
Where did Allen Lai work?
This expert worked at Otter.ai, Jobox.ai.
Does Allen Lai have personal website or blog?
The professional`s website is https://www.symantec.com.
What education does Allen Lai have?
Allen studied at the San Jose State University.
Are there any professional certifications, that Allen Lai has?
This expert received the following certifications: Pragmatic Marketing Certified.