Alexandru Ursache is a highly qualified expert, who works in Ness Technologies main office of which is in 307. on the position of Customer Support Supervisor since 2015. This expert gained professional experience in more than five positions at various companies. Alexandru Ursache went to the Universitatea „Alexandru Ioan Cuza” Din Iași and got education there from 2013 to 2016. Alexandru Ursache has such professional qualifications as Istqb® Certified Tester, License 236050403, and Istqb - International Software Testing Qualifications Board, License 236050403. San Francisco, California is the area, where this professional was known to settle. The person's contacts can be easily accessed through this website on demand.
Name variants:
Alexandru Ursache
Last updated Jun 11, 2024
Contact Information
Last Update
Jul 9, 2022
Location
San Francisco, CA
Company
Ness Technologies
Workplace
Customer Support Supervisor
Work History
Customer Support Supervisor
300 west Burr Blvd, Teaneck, NJ
Responsible for weekly reporting
Training new employees
Keeping the client up to date with any new modification/improvements/challenges
Creating KA articles
SOPs
KPI analyst
Weekly co...
Jan 2015 — Mar 2018
Software Tester
Review and analyze system specifications
Collaborate with QA Engineers to develop effective strategies and test plans
Execute test cases (manual or automated) and analyze results
Evaluat...
Jul 2016 — Dec 2017
Technical Support Analyst
300 west Burr Blvd, Teaneck, NJ
Answering calls, e-mails and voicemails for a eLearning platform
Troubleshooting, provide solution for different issues
TFS (open tickets for development), CRM (track customer history)
R...
Jun 2013 — Dec 2014
Technical Customer Support
300 west Burr Blvd, Teaneck, NJ
Answering calls, e-mails and voicemails for a eLearning platform
Troubleshooting, provide solution for different issues
TFS (open tickets for development), CRM (track customer history)
R...
from Jun 2013
Customer Support Representative
Answers phone calls and e-mails for a phone company, Troubleshoot problems, open tickets, grant/remove access, track history
Oct 2009 — Jun 2010
Education
2013 — 2016
2009 — 2011
2006 — 2009
Occupations
Supervisor
Analyst
IT Professional
Software Tester
Information Technology Specialist
Software Engineer
Managers
Analysts
Computer Specialist
IT Specialist
Software Developers
Skills
Windows Server
Customer Support
Customer Service
Tfs
Crm
Gotoassist
Networking
Windows
Linux
Vmware
Teamviewer
Windows 7
Computer Hardware
Istqb Certified
Microsoft Office
Troubleshooting
Team Leadership
Technical Support
Jira
Redmine
Testrail
Soapui
FAQs about Alexandru Ursache
What is the profession of Alexandru Ursache?
This professional's job is Technical Customer Support
What jobs is Alexandru Ursache a professional at?
Alexandru Ursache is a professional such jobs as Supervisor.
Where does Alexandru Ursache currently live?
Alexandru Ursache currently lives in San Francisco, California.
Where did Alexandru Ursache work?
The expert worked at Ness Technologies, Travel Tech.
What education does Alexandru Ursache have?
Alexandru studied at the Universitatea „Alexandru Ioan Cuza” Din Iași from 2013 to 2016.
Are there any professional certifications Alexandru Ursache has?
Alexandru received the following certifications: Istqb® Certified Tester, License 236050403, and Istqb - International Software Testing Qualifications Board, License 236050403.
What languages does Alexandru Ursache speak?
Alexandru Ursache speaks English, German, and Spanish.
What is the industry that Alexandru Ursache worked in?
This professional works in Information Technology And Services industry.