Al Hopper is a qualified expert, working in Black Rifle Coffee Company main office of which is in 192. on the position of Customer Experience Manager from 2019. This expert gained professional experience in more than nine positions at different companies. Al Hopper went to the American Public University System and was studying there from 2012 to 2015. San Antonio, Texas is the area, where this expert was lastly known to live. Al's email address and phone number are easily accessed through SoftwareOfficial by request.
Name variants:
Alan Hopper,
Albert Hopper,
Alexander Hopper,
Alfred Hopper,
Alister Hopper,
Alonso Hopper,
Alphonso Hopper,
Alva Hopper,
Alvin Hopper,
Elton Hopper
Last updated Jun 03, 2024
Contact Information
Last Update
Jul 12, 2022
Email
al**@gmail.com, ah**@satx.rr.com
Location
San Antonio, TX
Company
Black Rifle Coffee Company
Workplace
Customer Experience Manager
Work History
Customer Experience Manager
1144 south West Ct west, Salt Lake City, UT 84102
Transforming and maturing the Customer Service department to own the Customer Experience. Marketing may bring them in, but we own their Experience, and it’s more than just Servicing tickets!
from Feb 2019
Service Operations Manager
816 Camaron St, San Antonio, TX 78212
Scaled new client program to 180+ employees, including team leads, quality analysts, and subject matter experts, 3 months ahead of original client request Provided regular performance report...
Dec 2017 — Sep 2018
Co-Founder | Operations
112 east Pecan St, San Antonio, TX 78205
I joined SocialPath Solutions as a cofounder in May 2015 with the focus on internal growth and operations. The initial vision of providing only consulting services quickly expanded into prov...
May 2015 — May 2017
Principal
As an independent consultant, I engage with contact center leaders who want to improve their team's performance and processes. I do this through interviews with key team members and leaders ...
from May 2017
Digital and Social Media Servicing
388 Greenwich St, New York, NY 10013
I promote Citibank’s Client Excellence Values to social media and e-communications channels by providing superior Client engagement and service. I specialize in Twitter, Facebook, and inter...
2010 — Jun 2015
Client Escalations - Fraud Early Warning
388 Greenwich St, New York, NY 10013
Assist clients with inbound servicing calls related to account protection services and monitoring. Receive escalation calls for clients impacted by fraud attempts and loss prevention. Provi...
2009 — 2010
Personal Banker
388 Greenwich St, New York, NY 10013
Inbound account manager. Provide account guidance as a personal banker for new and existing Citibank clients, including life insurance and retirement planning pilot programs. Top team for s...
2003 — 2009
Enlisted
1500 Army Navy Dr, Arlington, VA 22202
Infantry Team Leader, US Army Signal School
1998 — 2001
Education
2012 — 2015
2010 — 2012
1997 — 1998
Occupations
Leader
Executive
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
Operations Manager
Director of Operations
Analysts
Managers
Skills
Leadership
Social Media
Customer Service
Management
Customer Experience
Strategy
Marketing
Social Media Marketing
Analytics
Banking
Team Leadership
Business Development
Process Improvement
Team Building
Relationship Management
Financial Services
Call Centers
Sales
Program Management
Account Management
Facebook
Training
Strategic Planning
Crm
Retail Banking
Client Experience
Analysis
Credit
Risk Management
Customer Relationship Management
FAQs about Al Hopper
What is the profession of Al Hopper?
This professional's job is Senior Insights Leader
What jobs is Al a professional at?
Al is a professional Leader jobs.
Where does Al Hopper currently live?
Al currently lives in San Antonio, Texas.
What is Al Hopper's email?
Al Hopper's email is al**@gmail.com and ah**@satx.rr.com.
How many companies did Al Hopper work at?
Al Hopper worked at nine jobs.
Where has Al Hopper studied?
Al studied at the American Public University System from 2012 to 2015.
What languages does Al Hopper speak?
Al Hopper speaks English.
Are there any professional industries, that Al Hopper is connected to?
This person works in Outsourcing/Offshoring industry.