Adrian Robins is a qualified professional, that works in Bombas main office of which is in 4. as a Director of Customer Happiness since 2019. This expert gained professional experience in more than eight positions at different companies. Adrian Robins went to the Florida International University and was studying there to 2015. New York, New York is the area, where this expert was lastly known to settle. Adrian's email address and phone number are easily accessed through SoftwareOfficial on demand.
Name variants:
Ade Robins
Last updated May 28, 2024
Contact Information
Last Update
Jul 6, 2022
Email
ad**@bupa-intl.com
Location
New York, NY
Company
Bombas
Workplace
Director of Customer Happiness
Work History
Director of Member Services - Member and Provider Contact Center
200 Oceangate, Long Beach, CA 90802
Responsible for Strategic Planning and Execution in a 350 seat call center environment with accountability for oversight and guidance of Contact Center Managers.
Defined Performance and Pr...
Jun 2017 — Aug 2018
Operations Manager -Call Center and Continuous Improvement
Developed and implemented a Continuous Improvement strategy across Bupa Global in 5 countries which impacted 900 employees and delivered a $1.6m cost saving in Year 1.
Built a manager trai...
Apr 2013 — Oct 2014
Call Center Improvement Manager
Launched and maintained contact center Best Practice Procedures to ensure consistent customer experience. Maintenance included identification of opportunities to improve Customer Journey an...
Aug 2011 — Mar 2013
Business Account and Company Support Team Manager
Led a team of 15 to achieve agreed targets and put action plans, with specific deliverable objectives in place, encouraging excellence and challenging poor performance.
Worked with key sta...
Jul 2010 — Aug 2011
Education
Occupations
Executive
Director
Accountant
Finance and Accounting Specialist
Operations Manager
Accounting Bookkeeper
Bookkeeper
Skills
Management
Stakeholder Management
Leadership
Change Management
Process Improvement
Strategy
Team Management
Customer Service
Training
Performance Management
Coaching
Customer Experience
Employee Engagement
Customer Satisfaction
Team Leadership
Business Process
Recruiting
Business Process Improvement
Project Management
Lean Six Sigma
Customer Experience Design
FAQs about Adrian Robins
What's the main profession of Adrian Robins?
Adrian is a Director of Customer Happiness.
What jobs is Adrian Robins a professional at?
The expert is proficient at such jobs as Executive and Director.
Where does Adrian Robins currently live?
The expert currently lives in New York, New York.
What is Adrian Robins's email?
Adrian Robins's email is ad**@bupa-intl.com.
How many companies did Adrian Robins work at?
The professional worked at eight jobs.
What education does Adrian Robins have?
Adrian studied at the Florida International University to 2015.
Are there any special industries, that Adrian Robins works in?
Adrian Robins works in Financial Services industry.
What are special skills of Adrian Robins?
Adrian has skills in the following areas: Management, Stakeholder Management, Leadership, Change Management, Process Improvement, Strategy, Team Management, Customer Service, and Training.