Since 2008, Tim Timon has been working in Brocade. This person is a well-qualified VP of WW Customer Support with over 24 years of work experience. According to Tim's CV and work profile, this expert has worked at more than eight companies with numerous backgrounds and got various skills. Tim attended school at the Penn State University. Tim can be found in Mountain View, California – where the professional currently lives. You can search for Tim's contacts. We can also provide you exhaustive contact information upon request.
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Timothy Timon
Last updated Jun 21, 2024
Contact Information
Workplace
VP of WW Customer Support
San Jose, CA
Industry
Computer Networking, Business Consulting Services, Business Consulting Services Communication Services
Colleagues
Work History
Vice President
VP Worldwide Customer Support (2008 ÃÂÃÂÃÂÃÂ 2009)
Defined strategic vision. Oversaw support of OEM, channel partners, and end-user customers. Planned and directed all
aspects of the...
Mar 2008 — Nov 2009
Vice President/Senior Director of WW Technical Support
Directed technical support, technical account management, outsourcing, customer service, and held complete profit and
loss accountability; oversaw enterprise software, installation software,...
Mar 2002 — Jun 2007
VP WW Technical Support
ÃÂÃÂÃÂ÷ Reduced support expense by 25% and increased support contract revenue by 20% via new business processes.
ÃÂÃÂÃÂ÷ Led company-wide end-to-end CRM project with...
Mar 2002 — Jun 2007
Director of Technical Support
Managed technical support of 5 software product lines with SaaS applications, including direct staff of 5 managers and oversight of 40-member staff. Defined organization's vision, goals, and...
2000 — 2002
Director, Technical Services
Oversaw technical support, field service, third-party contracts, and spare parts & service dispatch operations. Defined
strategic direction for Technical Services, including planning and...
1997 — 2000
Manager Process Management
Supervised staff of 11 and defined group's strategic direction. Oversaw coordination, development, integration and
communications of customer service/business strategic programs/projects. Re...
1995 — 1997
Education
Occupations
Executive
Vice President
IT Professional
Computer Network Consultant
Technical Support Specialist
Engineer
Customer Service
Sales Specialist
Client Service Officer
Chief Executive
Computer Consultant
IT Consultant
Systems Support Specialist
Support Specialists
Skills
Cross Functional Team Leadership
Process Improvement
Operations Management
Strategic Planning
Contract Negotiation
Saas
Enterprise Software
Cloud Computing
Account Management
Business Process
Program Management
Engineering
Leadership
Strategic Partnerships
Project Management
Crm
Customer Service
Strategy
Project Portfolio Management
Technical Support
Professional Services
Product Management
Salesforce.com
Product Marketing
Integration
Customer Experience
Team Leadership
Management
Budgets
Performance Reporting
Telecommunications
Outsourcing
Solution Selling
Executive Management
Mergers and Acquisitions
Business Development
Quality Assurance
24X7 Production Support
Start Ups
Competitive Analysis
Channel Partners
Customer Satisfaction
Product Development
Project Planning
Business Strategy
Vendor Management