Michael A Ferrendelli is a eficient professional, that works in Ssm Health Care main office of which is in 104. as a Director of Operator Services from 2013. This expert has earned professional experience in more than seven positions at different companies. Michael A Ferrendelli went to the University of Missouri - Columbia and received education to 1988. Saint Louis, Missouri is the city, where this person was lastly known to live. Michael's phone number and email can be easily accessed through SoftwareOfficial by request.
Name variants:
Mikael Ferrendelli,
Mychael Ferrendelli,
Mike Ferrendelli,
Mikey Ferrendelli,
Mick Ferrendelli,
Mickey Ferrendelli,
Micky Ferrendelli,
Michl Ferrendelli,
Mischa Ferrendelli
Contact Information
Last Update
Jun 27, 2022
Email
mi**@ssmhc.com, mi**@gmail.com
Location
Saint Louis, MO
Company
Ssm Health Care
Workplace
Director of Operator Services
Work History
Director of Operator Services
10101 Woodfield Ln St, Louis, MO
Direct the Operator Services departments within 7 hospitals, comprising SSM Healthcare St. Louis
Perform all aspects of staff management including organizing, recruiting, performance evalu...
from 2013
Call Center Manager
2055 Walton Rd St, Louis, MO
Performed as the call center leader, and liaison to clients, company department heads and stakeholders.
Managed call center operations, providing numerous clients sales lead generation, ma...
2012 — 2013
Manager - Implementation
1 Adp Blvd, Roseland, NJ 07068
Managed the Implementation department support efforts, providing payroll and human resource benefit management services.
Analyzed team performance and developed action plans to better supp...
2006 — 2011
Senior Manager, Patient Care Contact Center
1 Expy Way St, Louis, MO
Managed all contact center support efforts, providing pharmaceutical benefit management services.
Analyzed team performance, organized focus groups and research efforts, and developed acti...
2005 — 2006
Account Supervisor
1375 north Hwy St, Louis, MO
Managed teleservices operations for 10 programs, providing business acquisition and retention sales and service support for AT&T® and Lucent Technologies® clients.
Developed employee perfo...
1994 — 1997
Education
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Manager
Leader
Marketer
Market Analyst
Operations Manager
Managers
Market Research Analyst
Skills
Call Centers
Team Leadership
Business Process Improvement
Customer Retention
Call Center
Crm
Strategic Planning
Coaching
Management
Customer Satisfaction
Recruiting
Performance Management
Change Management
Employee Engagement
Leadership
Sales Management
Program Management
Performance Improvement
Customer Service Management
Data Analysis
Workforce Management
Quality Assurance
Oral and Written Communcation
Performance Reporting and Presentation
Incentive Plan Development and Administration
Lead Generation
Customer Relationship Management
Contact Centers
FAQs about Michael A Ferrendelli
What's the profession of Michael A Ferrendelli?
This professional's job is Director of Operator Services
What jobs is Michael proficient at at?
Michael is a professional Executive and Director jobs.
Where does Michael A Ferrendelli currently live?
Michael A Ferrendelli currently lives in Saint Louis, Missouri.
Does the professional have the email address?
mi**@ssmhc.com and mi**@gmail.com is Michael A Ferrendelli's email address.
Where did Michael A Ferrendelli work?
Michael worked at Ssm Health Care, Cms Solutions, Llc.
Where has Michael A Ferrendelli studied?
Michael studied at the University of Missouri - Columbia to 1988.
Are there any professional industries Michael A Ferrendelli is connected to?
Michael A Ferrendelli works in Outsourcing/Offshoring industry.
Are there any skills Michael A Ferrendelli has?
Michael A Ferrendelli has such skills as Call Centers, Team Leadership, Business Process Improvement, Customer Retention, Call Center, Crm, Strategic Planning, Coaching, and Management.