We found the following information about Michael Barbagallo at National Council of Teachers of Mathematics, where Michael Barbagallo has worked as a Senior Manager, Member Services since 2012. Michael's total work experience is over 36 years, during which time Michael had at least 17 jobs at different companies to develop skills. Michael studied at the Old Dominion University - College of Business and Public Administration from 2003 to 2006. Michael Barbagallo currently lives in Mount Weather, Virginia. You can contact with Michael by searching for phone or email or get further information by requesting access to this professional's additional details from SoftwareOfficial.
Name variants:
Mikael Barbagallo,
Mychael Barbagallo,
Mike Barbagallo,
Mikey Barbagallo,
Mick Barbagallo,
Mickey Barbagallo,
Micky Barbagallo,
Michl Barbagallo,
Mischa Barbagallo
Contact Information
Last Update
Feb 1, 2016
Location
Mount Weather, VA
Workplace
Senior Manager, Member Services
Reston, VA
Industry
Professional Organization, Associations
Colleagues
Work History
Senior Manager, Member Services
Reston, VA
Supervise customer service, order processing, and affiliate services functions. Serves as liaison to other NCTM departments on customer service issues and as a technical and operational res...
from Mar 2012
President and Principal Analyst
Washington DC Metro Area
Shenandoah Analytics, LLC is an independent contact center industry analyst and contact center consulting firm that offers contact center managers and contact center solution vendors actiona...
from Oct 2009
Sr. Analyst, Contact Center Solutions
Delivered rapid and actionable intelligence to contact center solution developers and service providers; Provided unique competitive analysis; Presented in-depth qualitative research of on e...
Oct 2007 — Sep 2009
Contact Center Manager
Lead a contact center of 60 agents and team leads, averaged 30,000 interactions answered per month; Maintained service levels and customer satisfaction; Ensured and improved operational effi...
Nov 2004 — Mar 2007
Contact Center Manager
Managed outsourced contact center valued at more than 2 million dollars, supervised employees, ensuring superb customer service
Increased revenue by 10% by exceeding service levels and cus...
Aug 2001 — Aug 2004
IT Manager
Promoted to IT Manager; Responsible for all aspects of IT operations, including budget of 2.5 million dollar, asset management, mission-critical servers, network and telephone systems, and h...
Nov 1998 — May 2001
Third Tier Contact Center Manager
Promoted to manager; Created and manage a third tier contact center of technical support engineers; Responsible for the daily management of escalated tickets; Technical and customer service ...
Jan 1996 — Nov 1998
Call Center System and Operations Trainer
Customized training curriculum based on customer needs and requirements. Developed and delivered databases management training course.
1989 — 1991
Education
1980 — 1985
Occupations
Counselor
Non-Profit
Executive
Senior Manager
Scientist
Mathematics
Chairperson
Professor
School Principal
Analyst
Engineer
Customer Service
Sales Specialist
Client Service Officer
Managers
Health Specialist
Certified Nurse Aide
Agent
Supervisor
Advisor
Operations Manager
Mathematician
Chief Executive
School Administrator
Educational Manager
Analysts
Nurse
Nurse Practitioner
Sales Representative
Skills
Leadership Communication
Communication Analysis
Work Instructions
Educational Consulting
Parent Involvement
Parent Communication
Market Research
Customer Engagement
Community Engagement
Communication Skills
Call Center
Call Center Development
Contact Center Operations
Contact Center Management
Expectations Management
Manage client expectations
Exceeding Customer Expectations
Leadership
Data Analysis
Association Memberships
Membership Relations
FAQs about Michael Barbagallo
What's the main profession of Michael Barbagallo?
The expert is a Senior Manager, Member Services.
What jobs is Michael Barbagallo a professional at?
The expert is a professional Counselor jobs.
Where is Michael Barbagallo located?
Michael is located in Mount Weather, Virginia.
How many companies did Michael Barbagallo work at?
Michael Barbagallo worked at 17 jobs.
Where has Michael Barbagallo studied?
Michael studied at the Old Dominion University - College of Business and Public Administration from 2003 to 2006.
What is professional industry that Michael Barbagallo worked in?
Michael Barbagallo works in Management Consulting industry.
What are special skills of Michael Barbagallo?
This person has skills in the following areas: Leadership Communication, Communication Analysis, Work Instructions, Educational Consulting, Parent Involvement, Parent Communication, and Market Research.