Since 2010, Jonathan Judd [LION] Open Networker 5,600+ has been working in Contactual. This person is a high-skilled Director of Strategic Alliances - Western Region, Asia & Australia with over 18 years of work experience. According to Jonathan's CV and work profile, this professional has worked at more than 11 places with numerous backgrounds and gained various skills. Jonathan attended school at the University of Phoenix from 1995 to 1996. Jonathan can be found in Salt Lake City, Utah – where the professional currently lives. You can search for this professional's email address and phone number. We can also provide you detailed contact information upon request.
Name variants:
Jon Networker,
Jonny Networker
Contact Information
Workplace
Director of Strategic Alliances - Western Region, Asia & Australia
Redwood City, CA
Industry
Computer Software, Prepackaged Software Services, Software Publishers
Colleagues
Work History
Director of Strategic Alliances - Western Region, Asia & Australia
Recruit and manage all Western Region Strategic partnerships. Contactual provides a private label contact center in the cloud solution to telecommunication and CRM providers. Contactual spec...
from Oct 2010
Business Development Manager, CRM
Manage Salesforce.com, Microsoft, Netsuite, RightNow and other CRM channel partnerships. Also manage all CRM eco-system partnerships including but not limited to Astadia, Cast Iron, Gryphon...
Sep 2009 — Sep 2010
Senior Operations Manager
Manage all current customer service technology & tools, ensuring high availability. Research and determine best new technology for 4 call centers (400-500 agents). Through technology pro...
Jun 2008 — Aug 2009
Tech Support Manager
Managed approximately 80-100 Tech Support & Customer Service professionals across 3 product lines with heavy ramp prior to each tax season (heavy hiring and training of staff). Managed i...
May 2007 — Jun 2008
Director Support Services
Managed approximately 200 Tech Support & Customer Service professionals across 5 product lines. Managed heavy inbound call volumes & exceeded SLAâÃÂÃÂs. Ensured appropriate st...
May 2005 — Dec 2007
Sr Program Manager
Managed approximately 75 Customer Support professionals at 10 remote locations across the U.S. Responsible to manage inbound call volumes & routing, developed on-line web training resour...
2004 — 2005
Ecommerce Manager
Managed 50-100 E-Commerce support professionals (seasonality from Nov-Jan). Managed all facets of support for Kohls.com customers from inbound calls to offline work. Hired, trained & man...
2002 — 2004
Tech Support Manager
Managed 4 Tier II Tech Support Managers with overall responsibility for 200 tech support & customer care reps (Tech support for cable, data & VoIP). Worked closely with 3 remote outs...
2001 — 2002
Director Sales & Support
Managed team of 6 Financial Mangers, who each had responsibility for 50 Sales Associates (300 direct reports). Responsible to increase leasing sales within 3 distinct & separate (co-loca...
Jul 2000 — Dec 2001
Tech Support Manager
Managed highly technical Oracle professionals (30+ analysts), supported Oracle Application Server (OAS) & On-line Analytical Processing packages (OLAP). Coached OLAP team to best perform...
Sep 1998 — Jun 2000
Program Manager
Positions Held: 7/98-9/98 âÃÂàProcess Manager, 8/97-7/98 âÃÂàBus Mkts Program Manager, 8/96-8/97 âÃÂàBus Mkts Manager, 3/95-8/96 âÃÂàFraud Control Manager...
Jun 1992 — Sep 1998
Education
1995 — 1996
1985 — 1990
Occupations
Executive
Director
Agents
IT Professional
Information Technology Specialist
Business Development Manager
SalesForce Administrator
Partner
Operations Manager
IT Specialist
Database Administration Professional
Database Administrator
Chief Executive
Skills
Technology selection and implementation
Business Development
building new partner sales channels
FAQs about Jonathan Judd [LION] Open Networker 5,600+
What is the profession of Jonathan Judd [LION] Open Networker 5,600+?
This professional's job is Information Technology and Services
What jobs is Jonathan proficient at at?
The expert is a professional such jobs as Executive and Director.
Where is Jonathan Judd [LION] Open Networker 5,600+ located?
Jonathan Judd [LION] Open Networker 5,600+ is currently located in Salt Lake City, Utah.
Where did Jonathan Judd [LION] Open Networker 5,600+ work?
Jonathan Judd [LION] Open Networker 5,600+ worked at Contactual, inContact.
Does Jonathan Judd [LION] Open Networker 5,600+ have personal website or blog?
The expert`s website is http://twitter.com/jcjudd01, http://contactcentertech.wordpress.com/, and http://ccngnetwork.ning.com/profile/JonathanJudd.
What education does Jonathan Judd [LION] Open Networker 5,600+ have?
Jonathan studied at the University of Phoenix from 1995 to 1996.
Are there any special awards Jonathan Judd [LION] Open Networker 5,600+ received?
Jonathan Judd [LION] Open Networker 5,600+ received awards and these awards are: Circle of Excellence winner while at MCI (top 5% of company), Top BD Manager winner for two consecutive quarters at inContact.
What are special skills of Jonathan Judd [LION] Open Networker 5,600+?
This professional has such skills as Technology selection and implementation, Business Development, and building new partner sales channels.